Overview

The Vibe Manager is responsible for supporting the property in all aspects of music and culture. This person assists in entertainment booking for on-property venues, leads all audio/visual requirements, and creates an exceptional climate of guest oriented service and works to implement brand amenity programs and ensure effective utilization of music across the property.

Responsibilities

• Build business/market share by utilizing brand amenity programs to leverage as Hard Rock's differentiator in the hospitality space.
• Book talent into all property venues including the Live and Hard Rock Café.
• Book, organize and manage local events to showcase the property and brand while demonstrating music industry connection.
• Initiate agreements with entertainment artists for local support and performances.
• Establish and nurture relationships with celebrities and talents (bands, DJ's, etc.). Translate strategy into specific business actions and individual accountabilities that achieve results.
• Involvement in social media communications to ensure consistency with brand voice.
• Serve as spokesperson for the property on Vibe related initiatives.
• Monitor, adjust, and create music playlists, adapted to location, time of day and Vibe.
• Evaluate and adjust overall guest experiences based on interaction with guests, industry trends, corporate initiatives, etc.
• Enhance group business experience through customization.
• Participate in the induction of new staff members to Hard Rock culture.
• Create and participate in the ongoing training and development of staff and management, focusing on music, memorabilia, company culture, and the spirit of Rock ‘n Roll.
• Understand RX Music platform and system use.
• Research music trends ensuring the brand's relevance within the music community and mind of the consumers.
• Ensure quality and timeliness of work performed by contracted vendors.
• Manage department budget to include resource quantities, costs, and expenses.
• Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Participate in and ensure Sound Checks are being conducted in department.
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock
  brand by exceeding expectations through exceptional service and product quality.
• Resolve guest complaints and implement changes to prevent future issues.
• Monitor quality assurance program scores and guest feedback. Take corrective action
  when necessary.
• Maintain presence in property during peak business periods.
• Ensure that property is well maintained and that operational areas have a vibe that
  meets or exceeds brand standards and guest expectations.
• Ensure all property policies and procedures are fully implemented in department,
  including health and safety guidelines.
• Maintain relationships with key clients, owners, and investors.
• Maintain effective relationships with guests.
• Maintain communication with Hard Rock corporate staff.
• Develop positive relationships within the business and social community.
• Promote the organization in and out of industry and at relevant trade associations.
• Present a professional image to employees, guests, clients, owners, and investors.
• Generate incremental revenue and brand awareness through the creation and
  implementation of brand relevant local events and promotions.
• Operate ethically to protect the Hard Rock brand. Ensure brand and business
  initiatives are implemented.
• Maintain confidentiality of guest, employee, and company information.

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

QUALIFICATIONS

• Degree/diploma or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
• Deep understanding of local music scene.
• Experience with RX Music platform.
• Must be at least nineteen (19) years of age.
• Must be able to obtain an AGCO Gaming License.

SKILLS

• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• Ability to prioritize and work on several projects simultaneously without being overwhelmed.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, owners, investors, and employees of the organization.
• Ability to perform complex quantitative calculations or reasoning.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.

• Fluently bilingual in both official languages English and French, written and oral

PHYSICAL DEMANDS AND ADDITIONAL REQUIREMENTS

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to operate potentially hazardous equipment.
• Deep understanding of lifestyle hotels and premium dining products and services.
• Possess solid music background with knowledge of national and local music acts, talent, and DJ's.
• Self-starter with an entrepreneurial spirit and strong organizational skills.