Canadian Bank Note Company (CBN) is a trusted leader in secure technology solutions for governments and businesses worldwide. The company operates across various business domains, including currency production, border security, civil identity, driver identification and vehicle information, excise control, lottery and charitable gaming.

Our 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience at CBN. We pride ourselves on fostering a supportive and collaborative work environment, where employees are valued for their contributions and encouraged to grow professionally.

At CBN we seek long-term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:

• An industry-leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees;
• Best-in-class health, medical, and life insurance benefits;
• Access to virtual and telehealth services and apps; and
• Very progressive fertility, adoption, and surrogacy benefits to support all definitions of family.

Internal Job Title: Account Associate
Job Type: Permanent, Full-Time
Job Location: 18 Auriga Drive, Ottawa, ON
Work Model: Hybrid

Position Summary

As an Account Associate in our International Business Development team, you will support our Caribbean based business development activities in an administrative capacity, providing contract oversight and looking after the day-to-day requirements of you assigned customer accounts while also executing process related activities that support existing customers and enable the pursuit of new business.

Please note: This is an entry level position within CBN's Business Development group.

Responsibilities

• Customer Relationship Management
  • Build strong working level relationships with our customers and provide top-notch customer service by addressing their inquiries expediently and effectively and escalating to appropriate internal stakeholders as required.
  • Manage the sales inquiry, design brief, sales order, and delivery request processes for your assigned customers.
• Contract and Deliverable Management
  • Maintain a tracking spreadsheet for all contract deliverables, monitor deliverable fulfillment, and accurately invoice customers against key deliverables and provide regular status reports.
• Inventory and Production Monitoring
  • Monitor inventory levels, production, and delivery requirements to ensure that delivery schedules are on-track and pro-actively communicate any potential issues to the team.
• Business Development Support
  • Participate in and contribute to monthly sales forecast reviews.
  • Support new business pursuits by assisting with request for proposal (RFP) preparation, assembly, and delivery and monitor progress on relevant projects and change requests.
  • Maintain business development directories and ensure they are up to date with all relevant contract, commercial, and financial information.
• Various other duties and responsibilities

Knowledge and Experience

• Bachelor's degree in Business Administration (or related field) or an equivalent combination of relevant education and years of work experience
• Previous administrative and/or customer service experience is an asset

Technical Skills

• Proficiency in MS O365

Soft Skills and Characteristics

• Interpersonal skills
  • Communication, teamwork and collaboration, relationship building
• Organization/time management/prioritization skills
• Attention to detail
• Growth mindset
• Self-directed
• Adaptable

Mandatory Requirements

• Fluency in English (reading, writing, speaking)
• Fluency in French (reading, writing, speaking) is an asset
• Ability to work outside of normal business hours as required
• Ability to travel internationally approx. 2-6 weeks/year
• Ability to obtain and maintain Government of Canada Secret (Level II) security clearance.

Canadian Bank Note Company (CBN) is committed to fostering a diverse and inclusive workplace where all employees are treated with dignity and respect. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

We provide equal employment opportunities to all individuals, including women, Indigenous Peoples, persons with disabilities, visible minorities, and members of the 2SLGBTQ+ community. Our commitment to equity extends to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and development. As part of our commitment to providing an inclusive, barrier free selection process, we ask that if you are contacted regarding the competition for this position, you advise the interview coordinator or any accommodation measures you may require.

At CBN, we value the unique perspectives and experiences that each employee brings to our organization, and we are committed to maintaining a workplace that reflects the diverse communities we serve. We believe that diversity and inclusion drive innovation and success, and we strive to create an environment where every employee can thrive and contribute to our collective goals.