If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!

Job Summary:

The Service Administrator will provide support to our Service Admin/Tech team.

Key Responsibilities:

• Draft and send welcome letters to all new customers.
• Ensure the sales team is aware of any new customer accounts and updates
• Update customer sites with relevant warranty information, including:
  • Warranty letter
  • Alerts regarding warranty periods
  • Equipment list
  • Added contact details (mainly for contract-related work)
• Oversee the COI database from start to finish, ensuring all documents are accurate and up to date
• Prepare and distribute weekly reports detailing service technician usage for projects
• Assist with opening and closing Work Orders (WO) during vacations and periods of high demand
• Record and track technician licenses and expiration dates.
• Monitor any requests related to furthering technicians' apprenticeship programs (via spreadsheet).
• Oversee apprenticeship onboarding and coordinate work studies for apprentices
• Quantify customer inquiries and ensure they are addressed in a timely and efficient manner
• Manage and maintain the N: Drive Service Folder, ensuring all relevant documents and files are organized and accessible
• Track and manage technician expenses, ensuring they are properly accounted for.
• Submit and track warranty claims to ensure all are processed in a timely manner
• Manage the TAP process, including technical support and related tasks
• Open and close work orders in Metrix.
• Create purchase orders (POs) related to work orders and handle P-Card reconciliation and billing
• Generate reports using Metrix, JDE, and WEBFOCUS systems
• Regularly update and create email contact lists and distribute them to relevant team members
• Review and ensure accuracy of Requests for Proposals (RFPs) and verify all necessary inclusions
• Assist Sales Team with creation of maintenance agreements, quote preparations, etc.
• Follow up with customers for submitted quotes/proposals.
• Perform any other duties as assigned by management or the team

Qualifications:

• 1-2 years administrative/accounting experience
• Knowledge of JD Edwards is an asset
• Proficiency in MS Office applications; Excel is essential
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to exercise independent judgment and take initiative
• Ability to work effectively under pressure

Why work at Ainsworth (a GDI company)?

Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation

Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives

Flexibility: Hybrid working models, where applicable

Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth (a GDI company) is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth (a GDI company) is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

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