Export Coordinator

Department: Operations

Reports to: Logistics and Order Desk Manager

Location: Chilliwack, BC

Hours of Work: Full-Time Permanent

Workplace Category: Hybrid

Your Role at Petcurean: As the key member of the Operations team, the Export Coordinator is responsible for Petcurean's supply chain and ensuring efficient processing of export orders. This multifaceted position involves coordinating transportation services and serving as the primary liaison between Petcurean, customers, and carriers. With exceptional interpersonal skills, the Export Coordinator is responsible for nurturing relationships with stakeholders both internally and externally, ensuring seamless communication among all parties involved.

The Export Coordinator serves as the first point of contact for International Customers during order submissions. With a knack for performing under pressure and an exceptional ability to stay organized and detail-oriented, the Export Coordinator is responsible for handling the transportation needs of both internal and external customers. With a high level of accuracy, a solutions-focused mindset, and the ability to thrive in a fast-paced environment, the coordinator completes a wide range of tasks associated with the supply chain processes. This includes resolving any problems or concerns related to the order process and transportation of shipments, whether to or from the warehouse or elsewhere.

This role is responsible for customs documentation and general regulatory and compliance documentation requirements.

If you were the Export Coordinator now, here are some of the core activities you would be doing:

Logistics & Coordination of Product Transportation:

• Monitor, schedule, and dispatch deliveries while adhering to our internal and external policies, procedures, and regulatory compliance requirements to meet stakeholder demand with minimal delay.
• Maintains accurate computer records in the SAGE (MRP system) and MS Office Suite of programs of all transportation details (soon to switch over to ERP system)
• Demonstrating discretionary authority, ensuring the transportation of freight on behalf of Petcurean and customers are handled efficiently and profitably and without loss or damage
• Plan optimal loads for Export loads and tracks shipments of final products according to customer requirements through using Supply Chain Department tools.
• Demonstrates prompt, polite and customer-centric communication during the shipping and receiving of products both to and from the warehouse and manufacturers, as well as on behalf of customers
• Demonstrates accountability by anticipating and defusing potential problems, which could include face-to-face, phone or email interactions with customers and carriers.
• Maintains awareness and thorough understanding/accuracy of managing customs documentation and requirements for the many countries that we sell to internationally
• Demonstrates strong ability to multi-task and prioritize workloads during high volumes

Order Entry:

• Maintains a high level of professionalism while answering phone and email inquiries, orders and complaints.
• Demonstrates a high level of accuracy while processing distributor purchase orders.
• Collaboratively maintains open communication with the Inventory Planner to determine available inventory and shipping dates.
• Demonstrates a pro-active approach to reporting any revisions or shortages to the customer, always focusing on the solution and support.
• Maintains quick and accurate response times with customers, anticipating issues and revising orders based on customer feedback; following up to provide final order confirmation to customers.
• Through anticipating shipping dates, consistently sends orders to manufacturer along with shipping dates.
• Coordinate with the overall operations teams and other service providers.
• Pro-actively update the internal Order Tracker and SAGE MRP/ERP system.

Other Duties:

Willingness to roll up your sleeves and do what is necessary to get the job done and completes other duties as required within the same scope and level.

Here are some of the skills we are looking for our next Export Coordinator to bring to the team:

• Proven exceptional customer service skills.
• Strong organizational and planning skills with the ability to prioritize and multi-task to meet deadlines.
• Strong understanding of freight types, sizes, rates, and rating methods.
• Solid knowledge of geography and transportation methods, equipment, and processes.
• Thrives in a fast-paced, sometimes urgent environment with a proven ability to remain calm.
• Well-versed in supply management principles and practices.
• Strong attention to detail, and office administration skills.
• Proficient with Microsoft Suite (Word, Excel, Powerpoint etc)
• Strong communication skills both written and verbal.
• Ability to work collaboratively in a team environment.
• Proven solutions-focused outlook.

Are you our next Export Coordinator? Here are some of our must-haves:

• Minimum of 2 years' experience in logistics coordination, transport dispatch, or Order Coordinator role or similar position.
• Equivalent to high school graduation with 1-2 years of post-secondary education in Business Administration, Transportation, Supply Chain, or International Commerce is preferred.
• Approachable, down-to-earth, and fun-loving personality.

What's in it for you?

• Flexible hybrid work environment.
• Take advantage of the financial resources strategically allocated to empower your career progression through personalized Professional Development avenues.
• Staff Feeds program! Each month, Petcurean employees are eligible to submit an order for Petcurean products to feed the furry friends in your life.
• Annual volunteer hours so you can give back to the causes that mean the most to you.
• Comprehensive Benefits package.
• Employee Assistance Program.
• Modern open concept office located in the beautiful Fraser Valley.
• Stocked coffee, tea and treats at our office!

About Us

We are in the business of putting pet's first, through formulating superior-quality and nutritionally balanced recipes that give dogs and cats happier, healthier, and longer lives. Founded in 1999, as a local BC company, Petcurean has evolved to become a globally trusted brand of premium quality pet foods. Our recipes are sold in pet speciality stores across North America, and in over 30 countries around the world. Behind our success are our people that never waver from our brand's ultimate mission of putting pets first. Our People make us who we are and represent the true heart and soul of Petcurean.

Equal Opportunity Statement

Petcurean is an equal-opportunity employer. We are committed to providing an inclusive and welcoming environment for all employees, candidates, and clients. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Diversity and inclusion are core values at Petcurean, and we actively encourage candidates from all backgrounds to apply for this position. We would like to thank all applicants for their interest; however only those candidates selected for an interview will be contacted.