About the Company:
Celebrating our 20th anniversary in 2024, H2Safety Services Inc. is the largest Emergency Response Management provider in Canada. Equipped with decades of experience, our team of industry leading experts deliver comprehensive, tailored Emergency Management, Health, Safety, and Environment (HSE), Emergency Response Training, and Technology services to companies throughout Canada, North America, and around the world. By continually investing in our people and world-class technology, we ensure the highest level of protection and compliance for our clients, stakeholders, and the environment.
Position Summary:
We are seeking a detail-oriented and proactive IT Coordinator to support day-to-day IT operations at H2Safety. This role ensures the availability, reliability, and optimal performance of IT hardware and software systems, including workstations, servers, and networking equipment. The IT Coordinator will be responsible for coordinating and performing technical support, troubleshooting issues, and assisting with the implementation of data security protocols. Additionally, this role involves collaborating with IT vendors, supporting system upgrades, and helping to enforce IT policies and procedures. The ideal candidate is a collaborative problem-solver who can effectively support IT initiatives aligned with company objectives.
Key Responsibilities:
Provide technical support and troubleshooting to staff, resolving IT-related issues promptly to minimize disruptions.
Coordinate and assist with the installation, configuration, and maintenance of IT hardware and software systems.
Support the implementation and enforcement of data security protocols to protect sensitive information.
Assist with data backup processes and disaster recovery procedures, ensuring data integrity and business continuity.
Help execute system upgrades and improvements, minimizing disruption to business operations.
Coordinate relationships with IT vendors and service providers, ensuring timely and effective service delivery.
Contribute to maintaining IT documentation, including support guides, procedures, and policy documents.
Collaborate with internal teams to align IT activities with company objectives and strategic goals.
Identify and recommend new technologies or solutions to enhance efficiency, productivity, and security.

Required Education, Experience & Credentials

Bachelors degree or diploma in Information Technology, Computer Science, or related field.
Minimum of 2-3 years of experience in IT support, coordination, or a similar role.
Certifications such as CompTIA Network+ or CompTIA Security+ are preferred.
Familiarity with the Oil & Gas industry or emergency response planning is an asset.
Required Knowledge, Skills & Competencies
Familiarity with IT security practices and compliance frameworks (e.g., SOC 2).
Management and administration of Windows Server (2012/2016/2019/2022) and Active Directory.
Experience with IT asset management and monitoring tools (SCCM, Asset Tiger).
Strong knowledge of wireless network setup, security, and optimization (WAPs, VLANs, SSIDs).
Proficiency in endpoint security, patch management, and imaging using Microsoft SCCM.
Knowledge of SIEM and security monitoring tools (Arctic Wolf, Abnormal Security, Microsoft Defender).
Microsoft O365 Administration (Exchange, Teams, SharePoint, OneDrive).
Experience with identity and access management (Azure Entra ID, MFA, SSO).
Cloud migration experience (On-Prem to Azure).
SaaS application management and integrations.
ESRI ARCPro setups and integrations.
ITIL framework knowledge and implementation.
Automation and scripting using PowerShell.
Endpoint deployment and imaging (Microsoft SCCM, PXE Boot solutions).
Backup and restore strategies for servers, databases, and cloud environments.
Azure cloud app monitoring and remediation.
Disaster Recovery Planning (DRP) and Business Continuity Planning (BCP).
Incident response and remediation for security breaches and outages.
Experience in onboarding and offboarding employees, including account setups and security.
Audio-visual setup and troubleshooting (Yealink).
Good vendor relations and management skills.
Excellent communication and teamwork skills.
Nice to Have Skills & Competencies
Virtualization technologies: VMware vSphere.
Storage technologies: HPE Alletra SAN, NAS, iSCSI, RAID configurations.
Cloud infrastructure management: Microsoft Azure, Entra ID, VDI.
Backup and disaster recovery solutions: Datto, Azure Backup.
Configuration, administration, and troubleshooting of firewalls, routers, and switches (Cisco, Palo Alto, Meraki).
VPN and remote access solutions: IPSec, SSL VPN.
Your Total Rewards:
Generous paid time off
Comprehensive health care plan
Company matching RRSP program
Annual performance bonus
Professional development subsidies
Employee referral incentive
Flexible start/finish times
Apply Now:
If this role sounds exciting and you're ready to make an impact, we invite you to apply and join our dynamic team at H2Safety. As a valued member of our company, you'll have the opportunity to work alongside industry-leading experts, contribute to cutting-edge projects, and play a crucial role in enhancing the safety and efficiency of emergency response management.
At H2Safety, we exist to protectcome make a difference with us.