Global Traffic Group, a leader in developing innovative solutions for safer roadways and smarter, more efficient communities, is seeking a motivated and enthusiastic professional to deliver exceptional service and support to our clients. This is an ideal role for someone who excels in client-facing interactions, enjoys problem-solving, and has strong coordination skills to help drive successful client service initiatives.

What Were Looking For:

• A professional who thrives in a customer-focused environment and champions a client-first philosophy.
• An individual passionate about building strong, personalized relationships.
• A proactive and adaptable service representative with excellent interpersonal skills, committed to creating positive and memorable experiences for every client.
• Someone who can manage multiple client support activities, track deliverables, and ensure seamless service execution.

Role Overview:

As a Client Support Coordinator, you will be essential in supporting our clients while also managing and coordinating key client service initiatives. In addition to serving as the primary contact for client inquiries and support, you will assist in tracking deliverables, managing service requests, and ensuring client needs are met efficiently. This position requires a balance of relationship management, attention to detail, and the ability to coordinate internal teams to provide exceptional client service.

Key Responsibilities

Client Support & Relationship Management

• Act as the primary point of contact for assigned clients, providing exceptional service and fostering long-term partnerships.
• Manage and respond proactively to client inquiries via phone, email, and other communication channels.
• Facilitate onboarding for new clients, guiding them through the process and delivering comprehensive training on our technology and software solutions.
• Anticipate and monitor client needs, offering tailored solutions aligned with company services.
• Address and resolve client issues efficiently, escalating them to the appropriate teams when needed.
• Support the sales team by identifying potential business opportunities through client interactions.

Project Coordination & Service Delivery Support

• Track and manage key client deliverables, ensuring timely completion of tasks and service requests.
• Coordinate cross-functional teams to ensure the seamless execution of client support activities.
• Assist in planning and scheduling client meetings, training sessions, and service rollouts.
• Maintain thorough and accurate records of client interactions, project milestones, and support activities.
• Identify process improvements and work with internal teams to optimize service delivery.

Qualifications

• Degree or equivalent work experience.
• 3+ years of experience in client support, project coordination, or a related field.
• Strong communication skills with the ability to explain complex concepts clearly and simply.
• Proven ability to manage multiple projects, prioritize tasks, and meet deadlines.
• Experience coordinating cross-functional teams to ensure effective service execution.
• Proficiency with client relationship management tools, project tracking software, and reporting systems.
• High attention to detail with excellent organizational and problem-solving skills.
• Ability to work independently as well as collaboratively within a team.
• Passion for technology, innovation, and helping others succeed.
• Effective time management and decision-making skills.
• Adaptable, accountable, and dependable.

Conditions of Employment:

• Successful applicant will be required to obtain a satisfactory criminal background check.
• Successful applicant must be a Canadian resident or lawfully able to work in Canada.

We wish to thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.