About the Company
Tenfold HR Solutions has partnered with a growing company that is looking for a motivated and customer-focused Junior Help Desk Support Agent to join their team.

Proudly being one of Canada and Albertas Top Employers for the past decade, the company is known for its top-notch industry solutions based on its strong expertise and partnerships. Committed to integrity and meaningful impact in the projects that it engages in, the company is looking to grow its IT team to support its continued growth and operational excellence.

Position Type & Location
This full-time, Permanent position is in-person and based in Edmonton, AB.

Position Overview
Being part of a team is a high priority for us. As a Junior Help Desk Support Agent for internal IT support, you will provide technical assistance to the organization, resolve IT-related issues, and collaborate with your team to maintain the functionality of our IT systems.

The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, and hands-on experience with VMware, Fortinet FortiGate, Microsoft Azure, and Amazon Web Services (AWS).

Key Responsibilities
Respond to inquiries and technical issues via phone, email, or in-person, ensuring prompt and courteous service.
Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, and software applications.
Create and maintain accurate records of support requests, solutions, and follow-up actions using our ticketing system.
Assist in the setup and configuration of new computer systems, software, and peripherals.
Collaborate with your support team to resolve complex technical issues and escalate when necessary.
Provide basic training to our organization on software and hardware usage.
Ensure compliance with company policies, security protocols, and best practices.
Utilize your expertise with VMware, Fortinet FortiGate, Microsoft Azure, and Amazon Web Services (AWS) to support IT solutions.
Stay up-to-date with industry trends and emerging technologies to enhance your technical knowledge and skills.
Participate in team meetings and contribute ideas for continuous improvement.

Qualifications
Post-secondary education in an IT-related field is required.
2 to 3 years of experience in a technical support or help desk role.
Hands-on experience with VMware for virtualization, Fortinet FortiGate for network security, Microsoft Azure, and Amazon Web Services (AWS).
A+ certification or similar IT certifications are an asset.
Familiarity with Microsoft Windows and Office Suite.
Basic knowledge of network protocols and troubleshooting.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Strong emphasis on teamwork and a customer-oriented mindset.
Ability to work independently and collaboratively within the support team.

Compensation & Benefits
Competitive salary based on level of experience
Generous vacation and paid time off
Flexible work schedule to accommodate your needs
Health, dental, and vision insurance
Employee and Family Assistance Program
Flexible Spending Account (FSA)
Company-sponsored RRSP matching plan
Professional development opportunities
Friendly and collaborative work environment that values teamwork

Please apply with your resume no later than April 8th, 2025.