Housekeeping Supervisor

At Skye Hotel and Residences and Est Hotel, we've crafted an oasis of luxury, complemented by surroundings that invite exploration. Immerse yourself in unparalleled comfort, both within our walls and in the vibrant locale that surrounds Skye Hotel & Residences and Est Hotel. Be a part of the most unique Hotel and Residence properties in Toronto. We are currently seeking a Housekeeping Supervisor to join our Hotel and Residence Team.

If you are ready to take the next step in your hospitality career and be a leader by example, train and guide a small team with a focus on providing unique and meaningful experiences for all our Guests, kindly apply at [email protected].

We are seeking an individual with keen attention to detail and a passion for providing the highest levels of service. The Housekeeping Supervisor must be highly organized and have strong communication and motivational skills that will lead to superior levels of cleanliness.

Job responsibilities:

• Responsible for the successful performance of the day-to-day operation of the Housekeeping sections/ department

• Consistently offer welcoming, friendly and warm service to external and internal guests.

• Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs.

• Foster positive cross departmental relationships to create a seamless experience

• Follow detailed cleaning standards as set through our SOP's

• Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard

• Supporting company and hotel policies and procedures including creating, promoting and actively participating in EES, Health and Safety

• Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas

• Ensuring machines and equipment are in working order

• Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere

• Assist in developing departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement.

• Ongoing professional development, growth, and job satisfaction of all colleagues.

• Assist with colleague planning, selection, training and development strategies are in place and executed

• Key involvement in the Hotel's preventative maintenance programs.

• Assist in reaching monthly financial obligations for labour and expenses

• Understanding and knowledge and understanding of Employee handbook and lead teams accordingly

• Conducting annual performance reviews of housekeeping colleagues

• Managing the room attendants for guestroom quality and completion of their assigned credit of rooms; which includes re-training, coaching, and performance managing through regular audits

• Effectively set up and prepare Housekeeping daily assignments and project plans

• Performs other related duties and follow hotel standards as assigned/applicable.

Qualifications:
Hotel Management/ Hospitality & Tourism degree or equivalent diploma is an asset.

• Hotel Experience preferred

• Previous Housekeeping leadership experience must.

• Knowledge of Property Management System (Opera PMS, WebRezPro or equivalent), Microsoft Office and Outlook.

• Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination.

• Will be required to work weekends and some evenings. Hours need to be flexible to accommodate to operational needs

We are committed to fostering a positive, supportive, and creative environment at Skye & Est that promotes equity, inclusiveness, and diversity. We welcome job applications from candidates of all backgrounds and people with disabilities. Please advise us of any accommodation needed to ensure you can access and complete the submissions process.