The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!

The House of Commons' Digital Service and Real Property is currently looking to create a pool of candidates for anticipatory staffing of the IT Product Delivery Operations Analyst role.

The Digital Workplace Products and Services division ensures stable IT product delivery and operations. The team oversees deployments, maintenance, and support, providing technical guidance and collaborating with stakeholders. They investigate incidents, drive proactive changes, and uphold the stability and health of Digital Service and Real Property products.

As the IT Product Delivery Operations Analyst, you'll help deploy and maintain digital products across IT environments, troubleshooting issues and implementing solutions. Your responsibilities include recommending deployment procedures, collaborating with stakeholders, and maintaining product health. You'll also support process improvements, quality assurance, and potentially assist with enhancements. Strong organizational skills, bilingual communication, and the ability to work independently are essential. As a Product Delivery Operations Analyst, you'll combine technical expertise, teamwork, and communication to ensure successful IT product delivery.

Digital Services and Real Property has a requirement of a 24/7 support model and work activities related to this role may require working irregular hours, overtime and providing on-call support to meet our operational requirements.

Top Reasons to Join Digital Workplace Products and Services team:
Join Digital Workplace Products and Services for innovative work with cutting-edge technology, tackling challenges and driving excellence in IT product delivery operations.

• Training and development opportunities;
• Work-life balance /35-hour workweek;
• 4 weeks' vacation (minimum).

Education :

• Graduation from a college or technical institute in the area of information technology or other related fields, or an acceptable combination of education, training and experience in the field of technology.

Experience :
Note: A student work term, co-op, or internship may also be considered as experience.

• Experience providing technical support by investigating incidents, reproducing issues, troubleshooting, and implementing resolutions;
• Experience collaborating with clients and vendors to ensure service delivery and address requests effectively;
• Experience escalating issues to, and evaluating performance of Vendors and keeping management informed;
• Experience adhering to and updating technical standards, processes, and policies while utilizing appropriate tools.

Assets :

• Experience working with one of more of the following products: MS Office 365, Microsoft Teams Rooms, and devices running Windows, Android, iOS, and Mac operating systems;
• Experience with Microsoft Intune Management;
• A strong understanding of Active Directory and Group Policy;
• Exceptional technical writing skills.

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected].

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for these positions is BBB. Consideration may be given to candidates with other linguistic profiles.

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Your application must include an up-to-date resume demonstrating how you meet the qualifications of: Education, Experience and Assets.

The purpose of this recruitment and selection process is to create a pool for anticipatory staffing. Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

Learn more about us! Visit Ourcommons.ca.

To learn about our hiring process, visit Eligibility and Selection.