Join Our Team as a Bilingual Documentation Analyst at Camis!

Are you looking for a dynamic, flexible, and fulfilling role? Camis, a leader in the reservation system and park management sector, connects people to unforgettable recreational experiences through top-tier technology and customer service. Our innovative software serves over 700 parks, campgrounds, harbors, and marinas across North America, helping people enjoy the great outdoors. We are a diverse, motivated team that believes work should be enjoyable, rewarding, and full of possibilities.

Why Camis?

• Innovative Industry Leader: Work with a forward-thinking company that provides cutting-edge software solutions to parks and recreational sites.
• Inclusive Culture: Embrace a workplace that celebrates diversity and prioritizes a positive, supportive environment where inclusivity thrives.
• Flexibility & Balance: Camis offers flexibility in your work schedule, including remote opportunities and a hybrid work environment.

For more about who we are and the incredible work we do, visit www.camis.com.

As our Bilingual Documentation Analyst, youll play a pivotal role in ensuring the quality, accuracy, and accessibility of our Call Centres documentation. Youll collaborate with a talented team to build clear, effective resources that support our bilingual clients and customers. Your work will directly impact the way our customers engage with our services and ensure a smooth, top-tier experience for both English- and French-speaking users.

What Youll Be Doing:

• Document Creation & Maintenance: Regularly update and manage our Call Centre and Knowledge Base documentation to ensure clarity and accessibility.
• Collaborate & Contribute: Work closely with the Call Centre Management team to address gaps in documentation and create policies for new client implementations.
• Ensure Bilingual Excellence: Translate documents with linguistic precision and cultural sensitivity, ensuring materials meet high standards of quality in both English and French.
• Support Teams: Serve as the go-to point for bilingual documentation-related issues, assisting with escalations and providing bilingual queue coverage during high call volumes or staff absences.
• Conduct French Language Assessments: Perform French language assessments to support bilingual recruitment efforts, ensuring that candidates meet the necessary language proficiency standards for call centre roles.
• Engage with Clients & Teams: Participate in client and interdepartmental meetings to support client implementations and ensure documentation aligns with evolving needs.

What You Bring to the Role:

• Essential Experience: 2-5 years in Customer Service; previous senior-level or management experience is a plus.
• Language Skills: Fluent in both French and English, with exceptional written and oral communication abilities in both languages.
• Technical Expertise: Strong understanding of customer service operations and basic accounts; technical writing certification or equivalent is an asset.
• Educational Background: Secondary school completion is required; postsecondary education preferred.
• Documentation Skills: Experience in creating and maintaining policy documents, standard operating procedures, and other technical documentation.

Reporting To: Assistant Call Centre Manager

What We Offer:

• Competitive Salary: Attractive salary and compensation package.
• Comprehensive Benefits: Medical, dental, and insurance coverage to support your health and well-being.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Inclusive Environment: Be part of a dynamic team where diversity and inclusion are at the heart of everything we do.
• Flexible Work Options: Hybrid work schedule with 3 days in-office required. The office is located at 130 Research Lane in Guelph Ontario. Fully remote requests will be considered.

Our Commitment to Diversity

At Camis, were dedicated to creating a workplace where everyone feels valued and respected. We prioritize diversity and inclusion in our recruitment, retention, and day-to-day operations. We hold ourselves accountable to ensure that our workplace reflects these values, fostering an environment of mutual respect and empowerment for all.

Ready to be a part of our team? Apply today and help us shape the future of recreational experiences with Camis!