About us:

At Quickplay we work on some of the most innovative use cases in Over-The-Top (OTT) video, focused on massive scale and resilience. If you aspire to be part of a high-performing, learning-oriented, and caring culture, in a fast-paced growth environment, youve come to the right place.

We are looking for an experienced Business Analyst for our Customer Analytics team who is passionate about creating amazing customer experiences and insights to the leading media, sports and entertainment brands globally.

This role is ideal for someone who has a strong bias for action, is highly entrepreneurial and has a learning mindset. You will work closely with our Customer Analytics Manager as well as with the Global Head of Customer Success & Analytics.

• Analyze our customers end-user behavior, usage patterns, and engagement metrics to identify opportunities for growth and retention.
• Develop dashboards, reports, and visualizations to communicate key performance indicators (KPIs) and insights to customers
• Help prepare presentations including storyline and key insights for customer meetings ranging from Steercos to Quarterly Business Reviews
• Stay current with industry trends and best practices in customer analytics and streaming software.

• Bachelors degree in Business, Data Science, Statistics, Economics, or a related field.
• 3+ years of experience in business analysis, customer analytics, or a related role.
• Proficiency in SQL, Python, R, or other data analysis tools.
• Experience with data visualization tools such as Tableau, Power BI, or Looker.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Excellent communication skills and the ability to present complex data clearly to non-technical stakeholders.
• Familiarity with customer journey analysis, user segmentation, and retention modeling.
• Experience in the OTT streaming industry or SaaS environment is a plus.

Our values:

• Focus on Impact! You have a strong sense of accountability, problem solving, leaning in and doing "what it takes even if outside your direct responsibilities in order to have a positive impact for our customers, our team, and Quickplay as a company.
• Stay Curious! You are always striving to learn and explore new things, and seeking out root causes & interdependencies. Continuous learning and improvement is your catchphrase.
• Be Supportive! You understand and perpetuate the importance of collaboration. Known to help your peers succeed, build trusting relationships, putting customers and the broader team's interests first.
• Speak Up! You have an obligation to dissent and let your voice be heard; believing that blameless interactions are best used to help you & your colleagues grow.

North America:

Quickplay staff reports into offices in a hybrid capacity (i.e. partially at home, and partially at the office based on role/team needs) leveraging safety protocols aligned with local public health guidelines as they relate to COVID-19.