Restaurant Operations Manager
JC's Hot Bagels - Burlington, Ontario

JC's Hot Bagels is a beloved Burlington institution, known for our handcrafted, fresh-baked bagels and warm, welcoming atmosphere. We're passionate about serving our community and providing an exceptional dining experience.

Job Summary

The Restaurant Operations Manager is a crucial leadership role responsible for overseeing the daily operations of JC's Hot Bagels. This position ensures smooth, efficient service, maintains high standards of quality, and fosters a positive work environment.

Responsibilities

• Operational Management:
  
  • Oversee daily restaurant operations, ensuring efficient workflow and adherence to company standards.
    
  • Manage inventory, ordering, and stock control to minimize waste and maximize profitability.
    
  • Maintain cleanliness and sanitation standards in accordance with health and safety regulations.
    
  • Implement and enforce operational policies and procedures.
    
  • Manage equipment maintenance and repairs.
    
• Team Leadership:
  
  • Recruit, train, and supervise staff, fostering a positive and productive work environment.
    
  • Create and manage staff schedules, ensuring adequate coverage during peak hours.
    
  • Provide coaching and feedback to staff, promoting professional development.
    
  • Resolve staff conflicts and address performance issues.
    
  • Conduct regular staff meetings.
    
• Customer Service:
  
  • Ensure exceptional customer service by addressing customer inquiries and resolving complaints promptly.
    
  • Monitor customer feedback and implement strategies to improve customer satisfaction.
    
  • Maintain a welcoming and friendly atmosphere for all guests.
    
• Financial Management:
  
  • Monitor sales and expenses, identifying areas for cost control and revenue growth.
    
  • Manage cash handling and ensure accurate financial reporting.
    
  • Assist with budget development and forecasting.
    
• Compliance:
  
  • Ensure compliance with all local, provincial and national food safety laws and regulations.
    
  • Ensure compliance with all labour laws.
    

RequirementsQualifications

• Proven experience in restaurant management, preferably in a fast-paced environment.
  
• Strong leadership and communication skills.
  
• Excellent organizational and problem-solving abilities.
  
• Knowledge of food safety and sanitation regulations (including local Burlington, Ontario regulations).
  
• Ability to work flexible hours, including evenings, weekends, and holidays.
  
• Financial literacy and experience with budgeting and inventory management.
  
• Experience with POS systems (specify any system that is used at JC's Hot Bagels).
  
• A passion for food and customer service, with a focus on serving the Burlington community.
  
• Valid Food Handler's Certificate (or ability to obtain one prior to employment).
  
• Experience with hiring, training, and managing staff.
  
• Understanding of local labor laws.
  
• Must be legally able to work in Canada.
  

Preferred Qualifications

• Previous experience with bagel or bakery operations.
  
• Post-secondary education in hospitality management or a related field.
  
• Familiarity with the Burlington food service market.
  

BenefitsTo be discussed during interview