About the Role:

The Rental Host will be responsible for ensuring all Nia Centre For the Arts Rental partners and program participants are supported during programs, events and rentals of our space, ensuring we create a safe and welcoming space.

Contract Duration or Full Time Hours :

• The Rental Host will be a part-time role that involves a minimum of 21 hours per week to support the Operations and Program team. Our Ideal is to bring on this candidate from Fall 2024 - Summer 2025

Heres how youll make a difference:

General Duties

• Be a welcoming presence at our front desk for visitor and clients
• Enthusiastically provide rental information to any client or guest on site
• Contribute to creating and maintaining an inspiring, inclusive, welcoming and safe shared space
• Support with setup and tear down for community programming and events
• Facilitate tours of our Centre to potential rental clients and community partners
• Tidy, clean and rearrange furnishings and miscellaneous arts materials as needed
• Direct all potential new customers to our Operations team and the online booking system
• Complete a daily log for all shifts and support any operational/programming tasks
• Provide building access for the necessary event and tech staff
• Follows policies and procedures for Health & Safety standards and work in a safe manner
• Follow Nia Centre protocols for programming and Rental Bookings

Programming & Event Bookings

• Ensure the facility is set-up prior to rental client(s) arrival spaces have all items they have requested
• Greet rental and/or programings client to the building and conduct a facility walkthrough
• Support rental bookings as needed providing a helping hand if required and ensure applicable guidelines are followed
• Support some administrative task for day of booking
• Conduct a final walkthrough of facility post rental/event to secure the space prior to departure and follow closing procedures

Event Specific Booking

• Provide white glove support for our event clients to ensure they are supported during the duration of their event
• Confirm any required security staff arrives as per the booking instructions
• All booking with alcohol on site abides by the SOP requirements
• Collect and confirm the client has the Certificate of Insurance
• Confirm all hired staff area fulfill their contracted duties
• Network with guests to facilitate repeat rentals

Youll thrive here if you:

• Love to engage with a wide variety of people in support of the growth and excellence of the Afro-Diaspora community
• Care for community and facilitating an exceptional customer experience
• Excel in Event Planning and execution
• Thrive in a dynamic work environment and have a passion for learning new skills
• Artistically minded and care about the elevation of Afro-Diasporic Artist
• Demonstrate an ability to work independently and can collaborate well with a team
• Demonstrate the ability to manage high volumes of people and are able to provide direction during an incident or emergency situations
• Worked with MAC operating system, booking software and social media platforms (Meta, X, Wordpress and etc)

Our Ideal Candidate will have :

• +3 years experience providing exceptional customer service
• +3 years of experience with problem solving skills
• Excellent verbal communication skills, possess patience and effective conflict
• Strong people skills, able to enforce guidelines as needed
• Ability to facilitated day of event details, considering all individuals onsite rental client, building staff, programing participants of the Nia Centre community
• Attentive to details and able to generate a daily report on the event proceedings
• Availability to work weekends and evenings
• Must be over 19 years of age
• Smartserve certification is required
• A police check will be required
• Experience with event security
• Knowledge of First Aid and Health & Safety protocols

Our Commitments :

• Hone your craft with a dynamic team. We provide opportunities to develop your skills and knowledge. We work collaboratively and flexibly, with opportunities to shape a flexible working style to fit the needs of the ever changing work environment
• Nia Centre is strongly committed to equity and inclusion within the community and encourages applications from all qualified candidates including Persons with Disabilities, Persons of Colour, Indigenous and 2SLGBTQIAP community members
• We thank all applicants in advance, however only those selected for an interview will be contacted