Parts Associate

Join the Peterbilt Atlantic Family!
At Peterbilt Atlantic, we're not just about building trucks — we're about building lasting relationships, providing top-notch customer service, and pushing the limits of innovation. As an authorized Peterbilt dealership, we've earned a reputation for excellence, and we're looking for passionate, hardworking individuals to join our dynamic team!

125 Greenview Drive, Hanwell NB| Day Shift | Full-Time

Standard Working Hours:

Mon - Fri | 7:00 am – 4:00pm|40 hours per week

We're looking for a Parts Associate to join our fast-paced Parts team. The Parts Associate plays a crucial role in ensuring the efficient flow of inventory and exceptional customer service. This role involves handling incoming and outgoing shipments, managing inventory, assisting customers with parts selection, and supporting the daily operations of the parts department. The ideal candidate is adaptable, detail-oriented, and able to thrive in a fast-paced environment.

What You'll Do:

• Assist customers with selecting parts and accessories, providing recommendations based on their needs. Answer incoming phone calls, addressing customer inquiries, and directing calls to the appropriate departments as needed.
• Provide exceptional customer service to both internal teams and external customers, addressing inquiries and resolving issues promptly.
• Receive, inspect, and document incoming shipments, verifying contents against purchase orders or packing slips, and report discrepancies.
• Prepare and package outgoing shipments, ensuring proper labeling and timely delivery to customers or other locations. Maintain an organized and clean warehouse.
• Operate forklifts, pallet jacks, and other equipment to safely move, load, and unload inventory, maintaining current forklift certification and participating in ongoing training.
• Perform regular inventory counts (including cycle counts) to ensure stock accuracy and minimize discrepancies.
• Manage inventory levels, including stocking shelves, organizing parts, and maintaining an orderly workspace.
• Handle customer inquiries and resolve any issues regarding parts, pricing, or availability in a professional manner.
• Coordinate with suppliers and vendors to resolve shipping or inventory issues, ensuring timely resolution of delays or errors.
• Ensure compliance with company policies, safety procedures, and regulatory requirements related to shipping, receiving, and inventory management.
• Assist with parts procurement, including sourcing and special-order requests, to meet customer needs and maintain workflow efficiency.
• Organize and maintain core bank, and perform core returns in accordance with Paccar and supplier policies and procedures.
• Manage inventory levels, including stocking shelves, organizing parts, maintaining an orderly workspace, and processing customer orders accurately.

What You Need:

• High school diploma or equivalent.
• Minimum of 1-2 years in a shipping/receiving or parts counterperson role.
• Experience in parts and logistics is an asset.

Additional Strengths:

• Forklift certification or willingness to obtain is considered a strong asset.
• Strong attention to detail.
• Exceptional multitasking and organizational skills, with the ability to prioritize tasks in a fast-paced environment.
• Excellent customer service and communication skills, particularly in a retail or parts environment.
• Ability to work independently and as part of a team.
• Strong organizational and Time Management Skills.

Perks of the Job:

• Competitive industry wages
• Comprehensive benefits plan through Blue Cross
• RRSP contributions with 5% employer matching (no maximum)
• In-floor heating at the Hanwell Location
• State-of-the-art, brand-new facility with multiple service bays and cutting edge technology.
• Boot Allowance & uniforms provided
• Discounts on products and services
• Discounts at TORQUE Motorsports
• Career advancement opportunities, we promote from within
• Certification reimbursement and all training expenses paid to further your career
• Continued education, manufacturer hands on and web-based training.

Ready to accelerate your career? If you've got the drive, we've got the opportunity! Join a team that's committed to excellence and enjoy working with one of the most respected names in the trucking industry.

Peterbilt Atlantic is committed to employment equity, fostering diversity within our community and developing an inclusive workplace that reects the richness of the broader community that we serve. Peterbilt Atlantic welcomes all individuals who will help us achieve our goals, including women, visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression.

We thank all who apply; however, only those selected for an interview will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide the applicable accommodation.