Company description

Founded in 2019 by Jessica Walsh and Anita Chan, Formula Fig is a pioneer of experience-led, science-forward skincare destinations that transform your everyday. Our immersive, award-winning locations (Fig Bars) offer an innovative range of 30-minute, technology-driven facial treatments and medical aesthetics injections alongside a curated assortment of skincare products. We are powered by our deep beliefs in service, community, and design - helping all our guests #GiveAFig about their skin.

This is an excellent opportunity for someone who wants to be part of a growth company. This position is salaried.

Role description

The Fig Bar Managers role is to drive sales and profitability and deliver best-in-class service. Managing a high-performing team across treatments and front of house, creating a culture of accountability and results. Celebrating team wins, providing in-the-moment and developmental feedback, and coaching team members to set and achieve goals.

The Fig Bar Manager will report to the Director of Retail and work cross-functionally with the other business units.

Role responsibilities

• Drive revenue through scheduling optimization and Fig Bar utilization
• Partner with Marketing to develop new client acquisition and retention strategies
• Manage the Fig Bar P&L to increase revenues and reduce expenses
• You lead by example; you provide and teach a best-in-class service to your guests
• Identify and develop high-potential employees to create a bench of talent across all roles
• Manage all aspects of day-to-day operations from the front of house to back of house
• Support with fulfillment in Supply Chain

Key results

• Sales
  • Membership Sales
  • Members New/Active/Canceled
  • Treatment Sales
  • Product Sales

We are looking for someone who has:

• 5+ years of prior managerial experience with excellent people/coaching skills
• has an entrepreneurial spirit and continuously innovates to achieve great results
• enthusiastic leader, driven by delivering world-class guest experience
• leads with honesty, fairness, and kindness
• excellent collaboration skills. With the ability to develop and nurture strong cross functional relationships
• highly organized, with the ability to manage priorities
• proficiency with Microsoft Office (Word and Excel) and knowledge of computer systems (including point-of-sale and related retail and inventory management systems)
• knowledge of budgeting and scheduling, loss prevention and cash management
• passion for current trends and aspirational brands

What a day as the Fig Bar Manager might look like:

• ensuring sales targets are met. Processes/protocols are adhered to for operational excellence
• maintaining treatment protocols across Skin Educator and medical aesthetics team
• maximizing labor productivity through management of appointment bookings and staff scheduling
• meeting consistently the expectations of guest experience . We pride ourselves on guest retention
• representing and driving awareness of Formula Fig within the local community
• building (recruiting + training) an inclusive team culture at the Formula Fig Bar
• ensuring the health, safety and wellness of all Fig Bar guests and team members
• execute daily a brand propelling experience

What we offer:

• competitive salary
• health benefits
• staff perks including treatment benefits + product discounts
• role specific training
• an exciting opportunity to further your career with a dynamic team

Total rewards

• Base wage range: $70,000

Total reward decisions are performance based and reviewed throughout the calendar year.

At Formula Fig, we believe that our people are at the forefront of our brand - every team member will make a meaningful contribution to our growing company.

Fig provides equal employment opportunity (EEO) to all employees and applicants for employment. We believe in providing an inclusive workplace where all individuals have the opportunity to succeed.

#giveafig