Customer Service Attendant/Dockhand Seasonal

La Ronge, SK

Full Time / Seasonal

Job Purpose

Snowbird Aviation Services is Saskatchewan's largest full-service aviation ground support company. Devoted to being an employer of choice, Snowbird Aviation Services offers rewarding careers for self-motivated team players. Based in La Ronge here is your opportunity to work in the fascinating aviation industry for a dynamic company that exceeds customers' expectations, strives for operational excellence, and has a strong employee culture.

The Customer Service Attendant (CSA)/ Dockhand Seasonal is responsible for delivering superior customer service. This may include, but is not limited to, passenger check in, cargo acceptance and handling, ground handling and fuelling

• Primary Responsibilities

  Customer Service

  • Ensure consistent and superior customer service through awareness of customer needs, and trends.
  • Maintain a positive attitude towards customers and colleagues within a fast-paced work environment.

  Check-ins

  • Conduct passenger check-ins for all charter and scheduled flights at the related terminal or base.
  • Process and/or track all baggage and freight requirements.

  Cargo

  • Accept and handle cargo in accordance with approved standards, policies and procedures.
  • Process dangerous goods shipments.

  Ground Services

  • Handle baggage and cargo and load/unload aircraft.
  • Assist flight crews and customers requiring assistance to enplane/deplane or handle baggage.
  • Safely and efficiently operate and maintain ground support vehicles and equipment.
  • Marshall and tow aircraft.
  • Receive float aircraft on docks and secure them.
  • De-ice/anti-ice aircraft.
  • Groom/detail aircraft interiors/exteriors as required.

  Fuelling System

  • Accept fuel deliveries and perform fuel quality checks.
  • Deliver fuel into plane, fuel drums, etc, and to customers.
  • Ensure paperwork for tracking fuel delivery and supply is completed appropriately and in accordance with company policies and procedures.

  General Responsibilities

  • Develop and maintain knowledge of the company's vision, mission, and values.
  • Foster a team-based environment through collaborative working relationships.
  • Ensure optimal communication with all employees and internal partners.
  • Carry out duties in accordance with health, safety and environment legislation and regulations.
  • May have "on call" responsibilities.

  Qualifications

  Education and Experience

  • Typically, the knowledge and skills required for this position include a high school diploma or equivalent. Previous experience or training in aviation is considered an asset.

  Skills, knowledge, and abilities include:

  • Demonstrated experience in serving a diverse and complex customer base.
  • Professional judgment and well-defined conflict resolution skills in handling sensitive situations with tact, diplomacy, and high ethical standards.
  • Strong verbal and written communication skills.
  • Sound problem solving, decision-making, analytical thinking, planning, prioritization, and execution skills.
  • Ability to learn and adapt quickly to organizational requirements.
  • Ability to take initiative and ownership of projects and tasks and execute effectively and in a timely manner.
  • Strong leadership skills and a hands-on, self-motivated, and demonstrated positive, can-do attitude.
  • Excellent time management skills with the ability to organize, multi-task and prioritize.
  • Ability to obtain and maintain a Provincial driver's license and an Airside Vehicle Operators Permit (AVOP).
  • WHIMS and Dangerous Goods Awareness Training.
  • Excellent oral and written communication skills.
  • Working knowledge of basic computer applications.
  • Willing to work shifts as needed.

  Working Conditions

  • The CSA/Dockhand will work shifts as assigned on days, evenings, and weekends. 50 per cent of the work is performed outdoors, including inclement summer and fall weather.
  • This position is physically demanding. The CSA/Dockhand must be able to safely undertake physically demanding tasks.
  • Able to accept call outs as required. Occasional overtime, on call shifts and/or travel may be required.

  Equipment to be used

  • Ground Power unit, lavatory cart
  • Tractor tug and related ground handling equipment
  • Forklift, de-icing equipment, aircraft fuelling equipment
  • Radio base unit
  • Standard office and telecommunications equipment

  Typical Physical and Cognitive Demands

  • Ability to handle customer luggage and freight.
  • Ability to lift 70 pounds.
  • Able to safely provide various ground services related to aircraft and equipment.
  • Able to work in enclosed spaces and on elevated work platforms.
  • Must be able to organize and meet demanding schedules and work assignments
  • Ability to quickly adapt to constantly changing situations and work environment.
  
  

As this is a Safety Sensitive Position, selected candidate(s) must test negative for impairing substances and alcohol prior to employment.

Rise Air is committed to employment equity, diversity and inclusion and we actively support career opportunities for Indigenous people. We work towards creating a respectful environment to explore, learn and communicate and our programs are directly influenced by our organizational values of safety, service, integrity, sustainability and passion. We actively recruit individuals who add their diverse voices and contributions that define the success of our company. All qualified candidates are encourage to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. If you have a disability or medical necessity, please notify us and we will work together on your accommodation request.

Rise Air is proudly 100 per cent Indigenous owned. We work together with ownership, communities, stakeholders and industry partners to strengthen Indigenous employee relationships. Preference is given to qualified Indigenous applicants who apply for positions with Rise Air.

We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaty 6 (Saskatoon, Prince Albert, La Ronge), Treaty 8 (Black Lake, Fond du Lac, Stony Rapids, Uranium City), and Treaty 10 (Lac la Ronge, Hatchet Lake, Wollaston Lake, Buffalo Narrows), as well as other on-Treaty First Nations and Metis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected and together we are inspiring Indigenization at the heart of Rise Air.