OVERVIEW:

Based at the Company's Athens, Ontario Office, the focus of this role is to provide exceptional customer service, in person and on the telephone, to work with the Dispatcher to coordinate deliveries and dispatch drivers and trucks. Additionally, the Customer Service Representative (CSR) processes payments, generates invoices for customers, and responds to customer and driver inquiries.

This role is full-time, maternity leave (12 months) coverage providing 40 hours per week, worked from Monday to Friday each week.

What you'll be doing:

• Communicate with customers, in person or on the phone.
• Take customer orders for goods or services; promote goods or services.
• Provide information about accounts; update accounts; initiate billing and process payments; and receive payment for services.
• Perform accounts receivable tasks including contacting customers.
• Process the daily bank deposits.
• Process over-the-counter lubricant sales.
• Process cardlock inventory fuel movements.
• Undertake cardlock administration.
• Complete and review daily truck reports.
• Ensure all customer billing is accurate and on time.
• Ensure supplier invoices are processed accurately and on time.
• Prepare progress reports to ensure processes are in control.
• Contributes to the month-end process.
• Works with sales and operations colleagues to assist in the coordination of installations and/or repairs.

Other:

• Provide backup support for other CSRs.
• Any other duties which can reasonably be required.

What we are looking for:

• A college education in administration, business or accounting is highly desirable.
• A minimum of 2 years working in an administrative/clerical, accounting role is required.
• A demonstrable high degree of computer literacy is essential.
• Ability to analyze and evaluate information used to make sound business decisions quickly and efficiently.
• Exceptional communication skills, both verbal, written, and on the telephone.
• Ability to multi-task and juggle competing deadlines and multiple priorities.