Agency Relations Assistant

Are you looking for a summer position where you can significantly impact the local community? Food Banks Mississaugas vision is a Mississauga where everyone is food secure. We lead our agency network to realize a food-secure Mississauga by providing and promoting access to healthy and appropriate food.

We are looking for two separate summer placements for the Agency Relations Assistant role.

Job Purpose

• Put your theoretical knowledge in social sciences, research, data collection and data analysis into action in a busy non-profit. Use the opportunity to work with and learn from experienced non-profit professionals.
• Be part of Food Banks Mississaugas Annual Food Bank Visitor Survey 2025. Collect data and feedback from food bank visitors, analyze the data collected, and identify areas of impact and opportunities for improvement and growth.

Key Performance Areas

Survey design and planning (20%)

• Review and get familiar with the survey tool.
• Transcribe the survey tool onto a tech-enabled data collection platform.
• Support with designing the schedule for onsite and telephone data collection.
  

Data collection (20%)

• Collect data through telephone interviews with food bank visitors using a structured survey.
• Visit select agencies within Food Banks Mississaugas network to conduct in-person data collection.

Volunteer coordination (25%)

• Conduct training for volunteers on the survey tool and on data collection methods and practices.
• Develop and keep track of volunteer data collection schedules and make adjustments as needed.
• Keep track of the progress and completion rates in the data collection process.
  

Data analysis and reporting (25%)

• Analyze survey data collected and prepare final reports.
• Use findings to make data-informed recommendations for program improvement and growth through reports and key highlight presentations.
• Present key findings and recommendations in Food Banks Mississaugas inter-departmental meeting.
  

Other tasks (10%)

• Support staff with administrative tasks related to new or ongoing initiatives.
  

Education and Experience

• A post-secondary student with a focus on social work, social service work, community service work, or other related educational and work experiences.
• Experience in frontline volunteering or work in the social services sector is an asset.

Skills, Competencies, and Qualities

• Passion. A passion for mission-driven work and personal values aligned with those of FBM. Concern for and interest in issues of poverty, food security, and/or social justice
• Proactivity/Enthusiasm/Persistence. Act without being told what to do. Passionate and excited about work. Can-do attitude. Ability to work autonomously while being aware of the importance of accountability. Committed to exceeding standards and ongoing improvement
• Communication. Speak, listen, and write English in a clear, confident, respectful, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Relationship Building. Internal and external relationship-building skills. Demonstrated ability to work effectively with suppliers, staff, volunteers, and other relevant stakeholders. Build trust-based relationships based upon mutual respect, with the ability to maintain confidentiality and discretion.
• Technical. Excellent skills in MS Office and/or Google Apps for business; experience with Human Resources Information Systems. Ability to learn new systems quickly. FBM is a cloud-based, paperless environment
• Leadership. Influence, inspire, and motivate others around you to participate and take action. Professional presence, approachable. Self-aware of strengths and weaknesses. Demonstrates integrity.
• Flexibility/Adaptability/Innovation. Flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency. Adjust quickly to changing priorities and conditions. Cope effectively with complexity and change. Discover, develop, and promote new ideas, methods, and tools that can benefit FBM and produce reliable outcomes.
• Problem-Solving Skills. Assess situations to determine the importance, urgency, and risks and make clear, timely decisions that are in the best interests of FBM.
• Organization. Set goals, implement action plans, document, evaluate, and learn. Committed to exceeding standards. Ability to carry out multiple tasks and meet deadlines
• Detail-Oriented. Conscientious and high attention to detail. Manage multiple tasks effectively and efficiently, with superior organizational skills and an ability to work under deadline.
  

Mandatory Qualifications

To be eligible, applicants must:

• Be between 15 and 30 years of age at the start of the employment.
• Be a Canadian citizen or permanent resident.
• Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial legislation and regulations.

Why Work For Us?

• Be proud of helping to relieve food insecurity in Mississauga by providing and promoting access to healthy and appropriate food.
• Join a fantastic culture where people laugh a lot, pitch in during those all-hands-on-deck times, and enjoy celebrating together at birthdays, holidays, and team outings. We work hard to live our values of Integrity First, Bold Mindset, Respect For All, and Collaborative Leadership.
• We value the contributions of our staff, so we have a professional workspace, up-to-date technology, and a lunchroom with all the tea or coffee you can drink.
• We offer great benefits, including three weeks of paid vacation starting in your first year, RRSP contribution matching, solid health insurance, including an employee assistance program, free parking, and funding for professional development.
• Food Banks Mississauga is a certified Living Wage employer and a proud recipient of the 2020 Not for Profit of the Year Award from the Mississauga Board of Trade Business Awards of Excellence.
  

Role Details

Relationships: This position reports to the Agency Network Data Specialist and includes frequent interaction with food bank visitors, Food Banks Mississaugas agency network, and external organizations providing community support.

Position Type: 35 hours/week, hourly

Monday, Tuesday, and Thursday from 9:00am - 5:00pmWednesday from 9:00am - 8:00pm

Compensation: $26.00/hour

Environment: This role is based from FBM, located at 4544 Eastgate Parkway, Mississauga ON. It will include travel within Mississauga to other food banks. Hybrid work option is available.

As part of its commitment to racial justice and reconciliation, Food Banks Mississauga encourages applications from those who identify as Black, Indigenous, People of Colour, and other under-represented communities. We welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.