Our client is a vendor for the telecommunications industry headquartered in Luxembourg. They are a 100 people growing company assisting telecommunications service providers around the world.

A Day in the Life of the Technical Account Manager

As the Technical Account Manager, you will be the go-to expert and trusted advisor for their North American-clients, delivering top-notch support and strategic insights to ensure a seamless customer experience.

So, how are they going to keep you busy?

• Manage the service delivery and implementation of clearing solutions for existing and new customers (mobile and network operators) in a timely and efficient manner

• Provide training and post implementation support

• Lead projects for new services and features and coordinate internal and external stakeholders

• Be the central point of contact for the company's customers on their operational requests

• Be involved in day-to-day support including resolution for clearing and BI analytics services

• Keep the company's customers satisfied by providing excellent service

• Ensure requests are handled efficiently by managing the service ticket flow

• Maintain regular communication with customers

• Visit customers periodically

• Reviewing SLA performance and help improve performance where required

• Provide training to the customers on internal tools and business processes

• Take the coordination of the account management team for Operations, customer support, project delivery

• Be Customer first point of contact for Tier1 customers

• Take change request leadership, meaning from customer requirements, effort evaluation, price proposal to internal follow up for development, testing and production delivery.

What will make you eligible for this role?

• Experience in the clearing industry – a must

• Experience in a technical account manager role – a must

• Education requirement: University degree

• Experience with business intelligence tools and financial reporting – a plus

• Fluent English, and any other language is an asset

• Excellent proficiency in MS Windows, Word, Excel, Outlook