Let us welcome you home.

Optima Living operates Independent Living, Assisted Living, Supportive Living, Memory Care and LTC communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

This is truly supported by our North Star. “Let us welcome you home”. All of us here feel it is an honor to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavors.

As the Benefit Specialist working from our Surrey Regional Office, BC you are responsible for administering and managing employee benefits programs, ensuring compliance with regulations, and assisting employees with benefits-related inquiries. The ideal candidate has experience in benefits administration, strong problem-solving skills, a customer-focused mindset and detail-oriented.

Responsibilities

• Administration of Employee Benefit Program, including onboarding/offboarding and payment of premiums to benefit provider.
• Educate employees on benefits offering, eligibility and enrolment processes
• Monthly reconciliation of Employee Benefit Program statements
• Assist with any benefits related inquiries
• Process benefits enrollments, changes and termination in a timely manner
• Audit benefit premium deductions, investigate and resolve benefit premium discrepancies
• Work with the Benefits carriers (Equitable Life/Canada Life) and Third-Party Administrator (Effortless Admin) and broker (HUB) to manage programs effectively
• Assist with annual open enrollment, including communication, planning and execution
• Resolve employee benefits issues and escalate complex concerns when necessary
• Interpret related Benefit policies, and procedures and ensure compliance with multiple collective agreements
• Lead Dayforce implementation project for the benefits module
• Manage benefits collection for employees on leave
• Maintain accurate benefits records and ensure confidentiality of employee information
• Enter benefits premiums and cost sharing in payroll (Payworks, Comvida and Dayforce)
• Point of contact for all stakeholders at Optima for any benefits related questions
• Advise employees, answer questions, and enroll staff in benefit and compensation programs
• Analyze benefits data and provide recommendations for improvements
• Stay up to date on industry trends and regulatory changes
• Process various paperwork, especially regarding LTD, STD and employee life status changes
• Perform quality checks of benefits-related data
• Payroll backup for vacation coverage
• Other duties as assigned
• Any other benefits and payroll related tasks that may be assigned.

Qualifications and Experience

• 2+ Years of relevant Canadian Benefits experience, Payroll related role is an asset.
• Certified Employee Benefits Specialist (CEBS) designation is an asset
• Strong knowledge of Microsoft Excel, Microsoft Suite and Teams
• Strong attention to detail and organizational abilities
• Excellent verbal, written communication and customer service skills
• Ability to handle confidential information with discretion
• Experience with Effortless Adm, ComVida, Payworks and Dayforce
• Ability to perform under pressure and hard deadlines
• Emotional intelligence
• Great sense of humor

• Clear Police Information Check

Benefits

• Employee Assistance Program
• Extended Health Care Benefits
• Health Spending Account
• RRSP Match
• Optima Days

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