SmartSkin Technologies provides manufacturing optimization solutions globally to the food, beverage, & pharmaceutical sectors. Smart Skin serves 18 of the top 20 pharmaceutical companies in the world and 6 of the 7 major beverage brands with its patented and award-winning Quantifeel sensor and software solutions. While most of our engineering and production activities are undertaken in New Brunswick, Canada, our global presence is increasing with team members located in major centers in North America and Europe.

Smart Skin is seeking a motivated and detail-oriented System Administrator to help build and strengthen our IT processes. This role is responsible for providing technical support to employees, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems. Additionally, the System Administrator will contribute efforts toward SOC2 compliance. If you have a passion for technology and enjoy solving IT challenges, we encourage you to apply.

The Systems Administrator will:

• Provide technical assistance and support for incoming IT queries via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain company hardware, including desktops, laptops, printers, and mobile devices.
• Support and manage user accounts, access permissions, and security settings.
• Assist in software deployment, updates, and patches.
• Maintain IT documentation, including system configurations and troubleshooting procedures.
• Collaborate on system improvements and technology implementations.
• Educate and train employees on IT best practices and security policies.
• Contribute to IT security initiatives, including efforts toward SOC2 compliance.
• Escalate complex issues to higher-level IT support when necessary.

Our ideal candidate has:

• Minimum of 2 years of experience in an IT support or helpdesk role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Google Workspace administration and support.
• Familiarity with Microsoft 365, Active Directory, and basic networking concepts.
• Experience with troubleshooting and resolving hardware/software issues.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work independently in a fast-paced environment.
• IT certifications (CompTIA A+, Microsoft, Cisco) are a plus.
• Previous experience with compliance certifications (SOC2/ISO27001) are a plus.
• The capability to work in-person at SmartSkins head office in Fredericton, NB.

Please apply online at smartskintech.com/careers for this opportunity. We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.

To learn more about Smart Skin Technologies, please click here.