Our Company:

At Beanfield, we are about building communities, not just networks. For over 35 years, we have been proud to build, own, and operate an extensive & robust fibre-optic network throughout Toronto, Montreal, and Vancouver. We believe that people are at the heart of everything we do. We're committed to making life better for our customers, our employees, and the communities where we live and work.

Founded in the underserved Toronto neighbourhood of Liberty Village, we've always understood the importance of connection. That's why we committed ourselves to building a fibre-optic network throughout the community and have continued to expand our network ever since.

Now with over 450 employees, we continue to deploy our own independent construction, fibre splicing, installation, network operations and support teams. Our services are delivered to over thousands of commercial and residential service addresses using Beanfield owned facilities.

Position Summary:

The Fibre Service Technician (FST) will report to the Fibre Service Technician (FST) Supervisor and will be responsible for identifying, troubleshooting, and resolving network-related issues in the field, including Central Offices, POP sites, On-Net buildings, and customer premises.

Additionally, this role will be primarily responsible for managing and maintaining the organization and functionality of our new hub site POPs, also known as "Neighbourhood POPs."

What you will be doing:

• Respond in an urgent and high priority manner to service-affecting issues dispatched by the NOC.
• Identify, troubleshoot and resolve all network issues in the field. This may include bit not limited to: equipment replacement, re-installing lines, re-splicing fibres or anything it takes to restore service.
• Prepare incident reports for outages.
• Assist with escalated issues regarding customer-facing diagnosis during new circuit turn-up.
• Installing and testing networking equipment and power in Data Centers, such as switches, routers, Firewalls, Wireless AP's, Patch Panels, Cable Management and UPS System incorporating safety in all aspects
• Complete non-emergency maintenance tasks in a timely manner as dispatched by NOC:
• Perform and schedule NPOP cross connects for new customers prior to installations
• Schedule and perform cross connects in all our data centres & carrier hotels
• De-provision and remove old physical circuits, and/or cross connects
• Switch Insertions
• New Equipment commissioning
• Collaborate with other team members and using OTDRs (Optical Time Domain Reflectometers) and other equipment to ensure circuits align with company standards
• Report an unsafe, poor quality, potentially service affecting, inconsistent in-field conditions or workmanship to the relevant managers.

Training and Mentoring:

• Create Installation procedures for the Technical Support team.
• Assist with, and participate in, cross-training to ensure up-to-date knowledge of Beanfield network equipment
• Helped identify systematic problems or shortcomings that occur repeatedly, and work with senior management to fix them.

Administrative Duties:

• Updating and reviewing ticket information on daily basis
• Provide probable causes to relevant managers
• Provide accurate and updated reports as required (i.e. daily, weekly, monthly etc.…)
• Modify and revise, as required.
• All other duties as assigned.

Working Conditions:

• This position requires On-call availability.
• Valid BC Driver's License is required, as this role requires some travel to various job sites.

What we are looking for:

• High school diploma with post-secondary degree or diploma in network security and/or administration.
• 2-3 years of relevant work experience as a Technical Support Representative or Installer position (preferred).
• Prior experience splicing, testing and troubleshooting fibre optic networks is an asset.

What's in it for you?

• Competitive base salary plus bonus based on individual and company performance.
• Permanent, full-time position.
• Pay range: $28.00 - $32.00 per hour.
• A comprehensive group insurance plan - medical, dental, vision care with health and lifestyle spending accounts.
• A fantastic parental leave top-up program.
• On-site parking.

At Beanfield, we are proud to be an equal-opportunity employer.

We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield is dedicated to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in all aspects of employment, as well as in our services, programs, and activities. If you require accommodation during the application or interview process, please contact us at recruitment@beanfield.com.

Please note that candidates must be legally eligible to work in Canada at this time. We regret that Beanfield is unable to sponsor employment Visas.

Please note that all communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.