We are seeking friendly and team-oriented individuals to assist our Guest Service Team. The ideal candidate will have experience interacting with guests, performing administrative tasks, and contributing to a positive team environment. As a Guest Service Agent, you will play a key role in building and maintaining strong relationships with our guests while working in a high-energy and fun atmosphere.

Key Responsibilities:

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel, and change room reservations.
• Provide general information about local attractions and points of interest.
• Investigate and resolve guest complaints and claims.
• Process guest departures, calculate charges, and receive payments.
• Balance cash, complete balance sheets, and prepare cash reports.
• Maintain inventory of vacancies, reservations, and room assignments.
• Follow emergency and safety procedures.
• Perform clerical duties such as faxing, filing, and photocopying.
• Answer phone calls and relay messages promptly.
• Assist guests with special needs and requests.
• Handle wake-up call services.
• Deliver exceptional customer service at all times.

Qualifications:

• Previous experience in a guest service or front desk role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle challenging situations calmly and professionally.
• Proficiency with reservation software and office equipment.
• Knowledge of local attractions and services is an asset.
• Availability to work various shifts, including weekends and holidays.

Availability for Night Audit Shifts: The candidate should be willing to cover two-night audit shifts as needed, ensuring smooth overnight operations and maintaining service standards.

If you are passionate about hospitality and enjoy working in a dynamic environment, we would love to hear from you! Apply today to become part of our team.

Compensation & Benefits:

• Competitive salary, commensurate with experience.
• Gratuities and tip-out included.
• Subsidized housing.
• Comprehensive healthcare, dental, and retirement savings plans.
• Access to on-site gym and pool.
• Staff discounts at the hotel.

Please note that we do not offer LMIA or sponsorship opportunities. We are exclusively seeking candidates who possess valid work authorization in Canada. Thank you!