Job DescriptionJob Description:Salary: 45000-55000 per year Nature Of The Work We are seeking an individual for our Labor Coordinator role in our Operations Department. Position Summary The Labor Coordinator plans and manages the execution of Allwest customer projects labour allocations in a manner which delivers outstanding customer success while achieving Allwest business objectives for safety, cost, profitability and our desired work environment and culture. Job ResponsibilitiesAllocate and direct installation teams to ensure a safe, timely, and quality installation of product;Develop and maintain personnel, equipment, and logistics to ensure that all work is properly forecasted, scheduled, implemented, and documented;Leads operational project set-up, including the review of project drawings, specifications, and project scope, and communicates/coordinates scope with Field Operations Supervisor and Team Leads (Technical control remains with the Team Leads);Assists in accurate installation costing and develops all necessary installation schedules, costs, logistics, and quality control elements;Maintains systems to ensure that project scope, schedules, and budgets are accurately planned, monitored, and achieved and oversee the Operations Calendar;Maintains close contact and liaison with other members of Operations team including office and field personnel to continuously collect project information;Liaises with the primary client to develop/enhance strong working relationships;Contracts subcontractors as required;Manages per diemsCompletes other duties as assigned/as required. Primary Interactions: CustomersContractorsInternal and External Installation CrewsSuppliersAllwest staff and management Position is based on a 40-hour work week; however incumbent may be required to work outside of regular hours to meet business requirements.Subject to Manager pre-approval, position is eligible for overtime compensation. Knowledge, Skills & AbilitiesHigh School Diploma;3 to 6 years' progressive operations or dispatch experience within a fast-paced environment;Proficient in MS Office, primarily Excel, and scheduling software;Knowledge of installation procedures and ability to effectively review routine installations, as well as receiving/completing standard paperwork protocols;Demonstrated ability to manage projects and client requests;Strong customer service attitude and commitment to providing exceptional customer service and quality results;Attentiveness to details with ability to self-audit and manage a diverse workload within a fast-paced environment with changing multiple priorities and frequent interruptions;Excellent organizational skills and time-management skills with ability to multi-task, prioritize, and meet multiple deadlines;Effective interpersonal skills and ability to work collaboratively as part of a team as well as independently with minimal supervision;Effective verbal and written communications skills to understand, comprehend, and comply with all job requirements;Demonstrated effective problem-solving, decision making and proactive, positive Yes I Can attitude;Demonstrated positive approach to continuous improvement opportunities and activities;Ability and willingness to work outside of regular business hours to meet business requirements;A clean andvalid driver's license is preferred;Previous experience working with window covering, moveable walls, and/or commercial furnishings is a strong asset. BackgroundThe typical minimum level of education to perform this job competently is equivalent to high school completion or partial high school with specialized training. The person can read text of medium difficulty requiring an understanding of basic concepts. He/she may be expected to write text intended to communicate non-technical information and, display command of spelling, grammar, punctuation and basic composition. People working at this level can be required to have certain specialized skills, and be able to comprehend somewhat complicated procedures.Directly/indirectly related work experience representing continuous learning and required for someone to perform this job competently is three to six years.Ongoing work assignments typically have clearly defined goals, but no (or minimal) direction with respect to what action steps to follow. The incumbent's education, training, and previous experience will help ensure that the goal of the assignment can be clearly defined and understood (even if that means just knowing what relevant questions to ask), but the required/optional approaches to achieving the goal will often remain unclear, undefined and/or untested until the work assignment is well underway. SKILL Practical/ TechnicalPhysical or muscular ability and dexterity are at a level that allows the person to perform a variety of manual tasks where general, large muscle coordination is particularly important, and/or where small muscle coordination contributes indirectly to achieving the goals of the job.In terms of using the five senses of hearing, sight, smell, touch and/or taste, the person performs work where no extraordinary sensory acuity is required. Translating sensory information into a decision/action is a straight forward process.Referring to the work aids used in performing the work, the job requires some technology training and experience to set up or operate machines and equipment and/or must be proficient in using some basic computer programs or applications on a regular basis.InterpersonalThe need to organize thoughts in a logical and persuasive fashion and express those thoughts in conversation, writing and formal oral presentation is an essential skill requirement. Communication skills are demonstrated very frequently, and usually consume considerable amounts of time and personal energy during the normal work day as demonstrated by the following;Listening non-judgementally to information presented by others is essential.Developing and verbally explaining information to superiors, peers, and subordinates (including employee representatives, if applicable) in a well thought out, logical, and effective manner is essential.Handling relations with the public, customers, suppliers, or others outside the organization in a way that gets the message across with tact and diplomacy is important.Building and using an effective network of people inside and/or outside the organization to give and receive information and to accomplish work objectives is essential.Dealing with the emotions of people using sensitivity and empathy is important.Writing clearly and concisely to explain information in a well thought out, logical and effective manner is important.Demonstrating flexibility to very quickly change communication style, format and content when presented with unanticipated information is important. The need to influence, convince, direct and persuade others is an important skill requirement. Opportunities to exercise interpersonal leadership skills occur on a regular basis, and application of these skills contributes directly to achieving the objectives and goals of the job as demonstrated by the following;The ability to get results from others over whom there is no formal authority is essential in this job.Dealing with sensitive situations/issues that require high standards of integrity (and test commitment to truth, purpose, trust and confidentiality) is important.Working with a diversity of people (i.e., a wide range of ages, ethnic backgrounds/cultural sensitivities, etc.) in order to accomplish work objectives is essential.Contributing as a team member, where individuals work together and share equally in the exchange of ideas, concepts and process outcomes, is important.Demonstrating initiative and tenacity in understanding the needs of others (internal and external 'customers') and acting to do something helpful is important. Problem SolvingImagination, creative interpretation, and/or 'new approach' thinking are applied in the performance of a variety of routine and non-routine work, but accomplishments are primarily (and usually) measured in terms of timeliness of delivery and accuracy of detail; imagination and creativity may add value to the work accomplished, but are often secondary considerations.The job's requirement for analytical and reasoning skills are such that the person performs simple procedures, calculations and/or interpretations. The person selects a course of action from a limited number of easily identified options and evaluates for accuracy and completeness. Trends/patterns in information gathering and analysis are easily learned and recognized.Interpreting motives, drives and needs in others is an important skill requirement. There are a number of different types of situations and issues that are resolved by this job picking up on subtle clues, synthesizing available information, and consciously applying various techniques to more fully understand the motives and needs of others. At this level of skill, there is a need to be intuitive; to realize that the satisfactory conclusion to an issue (with an individual or group) may rely as much on interpreting the information presented as in interpreting the information that rests "between the lines" (i.e. information that is unspoken and unwritten).The need to make practical, fair and objective decisions about the best solutions to problems is an important skill requirement. Opportunities to exercise decision making skills occur on a regular basis, and application of these skills contributes directly to achieving the objectives and goals of the job as demonstrated by the following;Making decisions even with conflicting or incomplete information is important.Making and implementing tough, unpopular decisions when warranted is important.Managing conflicts or emergencies decisively and effectively so that there is minimal cost to the organization and minimal disruption to individuals and operations concerned is important.Exhibiting well balanced judgement in arriving at conclusions under a variety of situations is important.Making judgements that are time constrained and requiring immediate action is important.Developing recommendations and influencing the decisions of others by identifying and bringing forward the key variables that need to be taken into consideration is important. Management ProcessRequired job skills for planning and coordinating (internal and/or external) resources and activities are applied to contribute to work activities and/or elements of projects where the sequence of steps are often not readily apparent or straightforward. The person may be expected to plan his/her own work or routine and related work of others (typically up to 3 months in advance). The content and objective of work activities are clearly related, but there is a high volume and variety of related issues and priorities that must be managed by the job. The person coordinates activities with other teams / groups / departments and outside organizations as required.Business/social/political skills - the ability to grasp, comprehend and respond effectively to conditions, developments and practices affecting the organization - is a required skill. Some opportunities exist to develop and apply these skills in this job as demonstrated by the following;Demonstrating an orientation and insight which focuses on key operational concerns of the organization (e.g., service, costs, effectiveness of programs, effectiveness of investment strategies) is important.Acquiring and translating the organization's values, objectives, strategies and priorities into practical, workable programs, projects or plans is required.Understanding and interpreting policy and procedure in situations where immediate response is expected, often without reference to documented material, is important. EFFORT PhysicalPhysical effort requiring manual dexterity is frequently required (i.e., between 25% and 75% of time on the job).Mental/ SensoryOn a daily basis, the work involves short to intermediate periods of non-interrupted mental/sensory attention (i.e., usually up to one (1) hour at a time, occasionally longer than one (1) hour), with ample opportunity for breaks in concentration during the course of the work day.Technological/ EnvironmentBased on the rate and complexity of change in this person's area of specialization, the effort to keep pace with new developments is minimal. Either there are few changes impacting this area, or the person in this job is advised of the particular change(s) and the response(s) required. RESPONSIBILITY Taking ActionIn terms of direction and procedural constraints, the person works with occasional supervision which may vary with the nature of the assignment. Some freedom exists to deviate from directions, and to select appropriate work methods, without reference to the supervisor.OtherResponsibility for safety and health is best described as important, but indirect. Actions taken/decisions made by this job can have an indirect impact on the safety and health of others in the performance of their job. At this level, there is a requirement to ensure the work environment is safe, and that staff supervised are trained in appropriate work site safety procedures.In dealing with the external community (e.g., external customers, professional associations, community associations, etc.) displaying awareness, tact and diplomacy is important. Statements made and actions taken in personal interactions could have some impact on the organization's public image and/or it's relationships with other organizations, but this responsibility is not normally part of the job. WORKING CONDITIONS Physical EnvironmentThere is possible eye strain from constant and on-going viewing of computer monitors (or other information readout displays). Mental StressThe work deals with the emotions of others, personal dealings which are extremely emotional and draining.The work has high volume associated with it, and priorities that are constantly changing.There are high volumes of work where detailed accuracy is extremely important.The need to work overtime or to be called in before scheduled hours of work often cannot be anticipated.There is continual exposure to interruptions.