DescriptionThe Deployment Specialist II will act as a mid-level escalation point within the Deployment Services team for Service Desk or Deployment Specialist I require higher level technical or deployment related expertise and input. This may include but is not limited to the running of diagnostic programs, determining and implementing solutions within the Deployment Services Scope of Support as well as mentoring and assisting others on the team. A Deployment Specialist II will also take part in large scale workstation imaging, configurations, and deployments at client sites. They will also be the main escalation point from the service desk for any workstation hardware issues and process warranty claims. The Deployment Specialist ll will perform base configuration of network equipment such as network switches, access points and firewalls along with other hardware that the project team deploys. They will also be responsible for completing all related tasks associated with the Deployment Specialist I role along with coordinating vendors for warranty and repair claims and the added responsibility of achieving and maintaining certification as a Lenovo Certified Repair Technician (based on need). Our People: Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we're here to create something extraordinary together. Our Core Focus: Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients. Your Growth:We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.
Key Responsibilities

• Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards
• Provide a timely response and guidance to client requests
• Perform imaging and deployment of client machines via VC3 imaging guidelines and following client process
• Perform OS upgrades and Service Pack installs
• Ensuring that applications are properly licensed and warranties are applied
• Work with 3rd party vendors as necessary to resolve application or hardware issues
• Identify recurring issues and initiate problem tickets for them
• Work with other departments to ensure that SLAs are met
• Make recommendations for improvements of deployment processes
• Perform proactive maintenance tasks on workstations as necessary
• Work with end users to identify and resolve issues with hardware or software
• Submit and manage warranty RMAs
• Add additional hardware to new deployments as needed (RAM, SSD, etc)
• Perform User Profile Setups on new system setups
• Answer the loading bay door, receive and sign for personal packages as well as packages for other businesses in the building and place in the appropriate areas on receiving shelf – as needed based on location
• Creation, Maintenance, and Troubleshooting of VC3 deployment tools
• Perform imaging and setup of client machines in remote locations following client process
• Follow Loaner Pool Process and deploy items as requested
• Follow-up on outstanding Loaner Pool Hardware
• Perform Advanced Warranty repairs on Lenovo products including FRU and CRU parts – based on need
• Coordinate remote hardware warranty repairs with Lenovo Techs and clients
• Coordinate Warranty Repairs with additional vendors when necessary
• Evaluate, diagnose, and determine appropriate and necessary repairs on hardware
• Triage queue and action items accordingly
• Work with members of Client Strategy on client requests and improvements regarding deployment including updating Deployment Checklists
• Generate local admin password standards for clients and document accordingly
• Brainstorm potential processes to improve Deployment times and efficiency
• Gather required client software from client File Server and store on Deployment Server for future requests
• Perform physical config for Projects as needed (Server Builds/BDRs, Firewalls, etc)

Additional Responsibilities:

• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Receive mentoring and feedback from peers and others
• Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
• Review Tickets with Manager
• Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
• Create and update documentation when changes or occur, or when discoveries are made
• Attend monthly training & team meetings as required
• Additional duties as required

Skills, Knowledge and Expertise

• Good problem solving and decision-making skills; ability to understand and analyze complex issues
• Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
• Post-Secondary schooling - related to IT.
• 3-5 years in IT related experience
• Advanced experience with Windows 10/11 operating systems.
• Experience with Microsoft Office – all versions.
• Network understanding including DHCP, DNS
• Experience working with Active Directory
• Experience with WDS and MDT
• Experience managing MS licensing.
• Strong organizational, and client service skills
• Skill in written communications
• Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
• Ability to multi-task and adapt to changes quickly.
• Self-motivated with the ability to work in a fast-moving environment.
• A+ Certification
• Lenovo Warranty tech certification
• Experience with other Operating Systems is an asset (ChromeOS, MacOS, iOS, Android)
• Experience with large scale deployments, 100+ workstations, is an asset.
• Experience building gold images and creating task sequences is an asset.
• Experience with other deployment technologies is an asset (SCCM, Intune)

Additional information you will want to know:

• Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment.
• Travel to client sites may be required.
• VC3 offers a comprehensive benefit package and 401K/RRSP company matching

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.