Applied Biological Materials Inc. (abm) is a Vancouver-based biotech company that develops and markets cutting-edge research reagents to the life science and biotech communities. As part of our rapid business expansion, we are seeking a highly skilled Technical & Customer Support Specialist with expertise in cell culture to join our team. This is an exciting opportunity for fast-track career growth within a dynamic, diverse, and innovative environment.

Key Responsibilities:

Provide expert scientific and technical support on cell culture-related products to customers via email and phone.

Generate price quotations for customized biotech services.

Accurately and precisely document product issues

Analyze, troubleshoot, and guide customers to resolve technical issues effectively.

Liaise with production teams and proactively contribute ideas to enhance customer satisfaction and product performance.

Proactively upsell and cross-sell relevant products and services based on customer needs and product knowledge.

Analyze and propose solutions to complex or non-standard issues requiring creative and analytical thinking.

Perform other technical and customer support-related tasks as needed.

Qualifications

Education:

• Masters degree (or higher) in a relevant Life Science field (e.g., Cell Biology, Microbiology, Biochemistry, Biology). PhDs are welcome to apply.

Expertise:

• Strong publication record and extensive experience in cell biology troubleshooting.
• Knowledge of plasmid construction, recombinant DNA technology (e.g., CRISPR, viral transduction) is a plus.

Customer Service:

• Passion for customer satisfaction with at least 1 year of experience in customer service, ideally in the research reagent or biotech industry.
• Ability to upsell and cross-sell products and services effectively.

Problem-Solving:

• Proven ability to troubleshoot independently using a methodical and analytical approach.

Communication Skills:

• Excellent verbal and written English communication skills.

Personal Attributes:

• Fast learner, proactive, adaptable, detail-oriented, and results-driven.
• Positive attitude with a strong sense of responsibility and accountability.

Time Management:

• Ability to act quickly and efficiently to customer needs
• Strong time management and organizational skills with the ability to multitask and thrive in a fast-paced environment.

Work Location

• Onsite at our headquarters in Richmond, BC.
• The successful candidate must be available to start onsite from the first day of employment. No relocation allowance will be provided.

*We thank all applicants for interest in abm and the role. Only shortlisted candidates will be contacted.