MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the swxw7mesh, sellwitulh, xmkym, qiqyt, scwan msteyx, kikm, qicy, qa:nn, SEMYOME and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canadas largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the countrys largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for motivated Program Support Workers to join our Language team! Not sure if you're 100% qualified? We encourage you to apply anyway!

POSITION FUNCTION:

Under the direction of the Manager, the Program Support Worker, provides administrative and student services support for the Language Instruction for Newcomers to Canada (LINC) program.

KEY DUTIES AND RESPONSIBILITIES:

• Provide administrative support for reports, client/student records, and forms. Maintain confidentiality in all matters related to client/student information.
• Provide general orientation to the facilities for clients/students/community partners/stakeholders both in person and over the phone.
• May document client activities in database(s), or document and collect data to produce contractual reports or statistics for funders.

MINIMUM QUALIFICATIONS:

• Office Management/Business Administration diploma/certificates and/or appropriate combination of experience and training.
• One year minimum of related experience.
  
• The candidate must be available to work a flexible schedule, including morning, afternoon, and evening shifts as needed.
• Criminal record check required.

DESIRED SKILLS AND QUALIFICATIONS:

• Good computer skills in word processing, spreadsheets, database, and standard office equipment.
  
• Excellent Customer service skills.
• Good verbal and written communication skills.
• The ability to speak Cantonese, Mandarin, Arabic, Farsi, Dari, or Pashtun will be considered an asset.
  
• Knowledge about the Immigration Contribution Agreement Reporting Environment system (iCARE) and OCASI Client Management System (OCMS) will be considered an asset.
• Efficient organizational abilities: able to set priorities and meet deadlines; able to multi-task.
• Able to work independently and with a team.
• Must possess sound judgement and initiative.
• Experience and sensitivity to and understanding of the needs of immigrant populations and people from diverse cultural backgrounds.
  

COMPENSATION: $24.82 -$25.70 per hour

HOURS:

Two positions available, Fixed-term ends March 31, 2026

full-time 35 hours per week (mornings, afternoons, and evenings)

part-time 27 hours per week (mornings, afternoons, and evenings)

The successful candidates must be able to commute to the designated work site locations in Metro Vancouver.

BENEFITS: A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: ongoing until filled

IMPORTANT NOTES:

• MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such asRight to a Respectful Workplace andCode of Conduct. As of September 18, 2023 MOSAICs HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.