Vision

Leader in contractor productivity products and customer service excellence, while building careers and communities.

Mission

To significantly contribute to the success of our business partners.

Values

Family, Dependability, Inclusion, Curiosity, Humility

Your Role

Operations Manager in our Canada business plays a critical role in the success of our business by providing leadership to our Operations Team and overseeing Third Party Fulfillment Centers. The target is to create a positive culture that energizes and encourages each other, fosters connected relationships and great teamwork, empowers, and enables our team to learn and grow.

Duties and Responsibilities

• Responsible for the efficient and profitable operation of a branch and third party facility.
• Hires, Trains, and Provides Leadership to the operations team within a branch.
• Organizes and oversees the schedules and performance of the operations team.
• Motivates and encourages operations team to ensure goals are met.
• Conducts performance evaluations that are timely and constructive.
• Reviews and analyzes operational and financial reports; uses data to project expenses.
• Collaborates with VP Branch Operations to develop financial goals and strategies.
• Assists in preparing operations budget and monitoring expenses.
• Generates and analyzes P&L reports.
• When requested, submits analysis to VP Branch Operations.
• Collaborates with the Sales Team to ensure Customer Service Excellence by assuring customers' needs are met.
• Communicates, with the Sales Team, any customer activity including industry and market trends, competitive actions, pricing situations and makes recommendations to capitalize on opportunities or minimize risk.
• Resolves customer complaints, staffing problems, and other issues that may interfere with efficient operations.
• Interacts with customers.
• Supervises branch operations employees.
• Ensures monthly cycle counts are performed.
• Manages inventory at branch level.
• Interacts with regional buyers to ensure proper inventory levels.
• Handles discipline and termination of employees in accordance with company policy.
• Performs all other duties as assigned.

Minimum Job Qualifications

• 3 Years Leadership and Management Experience
• Degree in Business or related field preferred
• Construction Industry Experience Preferred

Knowledge, Skills, and Abilities

• Demonstrated oral and written communication skills required to effectively interact with all levels of company management staff and customers
• Excel, Word, PowerPoint, OneNote, Teams, and Outlook
• Proven ability to build and manage successful teams
• Ability to be tactical, results oriented, and strategic.

Work Conditions

• Time sitting at a desk and working on a computer
• Inside, Warehouse, and outside
• Lifting capabilities 50 lbs.

Safety Responsibility

This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work location, exercises and promotes safe behaviors and shows unyielding support of programs, rules, and policies regarding safety.

Company Benefits

• Vacation and Sick time (starts accruing upon hire)
• Incentive Program
• RRSP Eligibility (after 30 days)
• RRSP Company Match (after 1 yr of service)
• Annual Profit Sharing (after 1 yr of service)
• Paid Designated Holidays
• Life and Disability Insurance (1st of Month following 90 days)
• Employee Assistance Program
• Education Reimbursement
• Referral Program (up to $750)