Do you like working in a fast-paced environment? Are you good at multi-tasking and communication? Do you want to work in a small to medium-sized company where you can build relationships with co-workers at all levels? If so, we have the perfect job for you! Starship Freight is looking to fill a new Customer Service Representative/Freight Coordinator position, available now!

Celebrating over 35 years in business, Starship Freight is a third-party transportation logistics company, located in Georgetown, Ontario.

General Summary:

Provides customer service by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure a high level of customer satisfaction is maintained.

Compensation

• Competitive based salary
• Monthly bonus after 3 months
• 100% Company paid benefits after 3 months (includes an Employee Assistance Program)
• 2 Weeks Paid Vacation!
• 1 Day Off Paid to celebrate your Birthday!
• 3 Days Paid Sick Time!
• 4 Days Paid Personal Time!
• 1 Hour Lunch Breaks!
• Rewards & Recognition Program through Nectar Software

Core Functions:

• Build relationships with current and future customers and suppliers.
• Responding to customer inquiries as related to services, and service and general inquiries.
• Ensure that service calls are performed in an accurate and timely manner.
• Keep records of customer interactions or transactions, record details of inquiries, complaints, or comments as well as actions are taken.
• Compare disputed services with original requisitions and information from invoices.
• Schedule delivery appointments for customers to accommodate on-time deliveries.
• Check to ensure that appropriate changes were made to resolve customers problems.
• Refer unresolved customer grievances to designated departments for further investigation.
  

Qualifications:

• 1-2 years experience in the trucking industry is preferred; however, not required.
• Minimum 1 year of previous customer service experience is required.
• Strong communication skills in English.
• Possess excellent verbal and written communication skills.
• Proficiency in using Microsoft Office Suite applications.
• Strong organizational skills to manage multiple tasks at a time.
• Demonstrates ability for problem-solving ability to determine solutions for customers.
• Must be able to work both independently and within a team environment
  

If you meet these requirements, email us. We have a position for you!

Starship Hiring Policy

Starship Freight is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience. Starship Freight will not discriminate against job applicants on any of the grounds protected by human rights legislation during any phases of the recruitment, screening, and hiring process.

We welcome applications from persons with disabilities and will provide accommodations during all stages of the hiring process, upon request.

All hiring managers of Starship Freight will treat all job applicants with dignity and respect.

At no time during the interview process will any questions be asked that touch on any prohibited areas outlined in theHuman Rights Code (age, ancestry, citizenship, race, place of origin, ethnic origin, colour, disability, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, and record of offences).

Reference Checks

Reference checks must be completed for any candidate that is considered for hiring prior to making an offer of employment, in order to validate credentials and the accuracy of information provided by the candidate during the recruitment and screening process.

Offers of Employment

Any offer of employment will outline the terms and conditions of employment, including any further steps that the applicant must agree to complete to be eligible for employment, such as a successful police records check.

Offers of employment will contain a probationary period of at least three months, so that both the employer and employee can trial the fit between the employee and the position, without any negative consequences.

Once the offer of employment is signed by the employee and any additional agreed terms have been met, the new employee may begin work at the agreed upon date. New employees will receive training about key policies and safety issues that pertain to their position or that are required by law.

Personal Information

Starship Freight will ensure any personal information collected during any stage of the recruitment and hiring process is retained in an appropriate manner and remains confidential.