Role type: Contract

Reporting To: Design Lead
Location: Canada (Remote)

Welcome to Normative

At Normative, we are committed to solving valuable problems through human-centered design consulting. Our team operates at the intersection of strategy, product design, and technology, helping organizations navigate complexity and drive meaningful innovation.

We believe that exceptional design comes from true partnerships, where collaboration is built on transparency, trust, and shared ownership. Our expertise in specialized problem-solving enables us to tackle hard challenges, leveraging deep domain knowledge and a user-first mindset.

If you thrive in ambiguous and complex environments, seek to design for real impact, and believe in the power of collaboration and innovation, Normative is the right place for you.

About This Role

Were seeking a Front End (UI/UX) Designer with a strong focus on visual design and user-centered methodologies to support a large-scale digital service initiative. In this role, you will create user flows, wireframes, prototypes, and component libraries for an enterprise-level public sector service. The ideal candidate has proven experience in Agile team environments, is passionate about accessibility, and excels in iterative design thinking.

Work Eligibility & Location

This role requires candidates to be located in Canada and eligible to work in Canada. While we are fully remote and offer flexibility in working hours, there will be times when availability during 7:30am-3:30pm PST / 8:30am-4:30pm MST / 10:30am-6:30pm EST is required to align with team collaboration and project needs.

What youll do

• Create and iterate wireframes, storyboards, prototypes, and final UI designs that address user needs and government service goals.
• Leverage and evolve component libraries to ensure consistency, efficiency, and scalability across multiple digital platforms.
• Conduct design research, usability testing, and heuristic evaluations to inform actionable improvements.
• Collaborate with cross-functional teams (service design, product, engineering) to develop cohesive, user-centered solutions.
• Integrate WCAG 2.1+ standards and follow best practices for inclusive design while adhering to government guidelines.
• Participate in sprints, iterative design cycles, and other Agile rituals to align deliverables with sprint goals.
• Audit and optimize interfaces based on user analytics, feedback, and best practices.
• Promote design thinking by exploring multiple solutions and selecting the most effective approach.
• Document and share design rationale, guidelines, and requirements to support stakeholder understanding.

What youll bring

• 3+ years of UI/UX design experience delivering user-centric interfaces for government or large-scale digital solutions.
• A strong portfolio demonstrating proficiency with industry-standard design tools (Figma, Sketch, Adobe XD, Axure).
• Expertise in leveraging and governing design systems for enterprise-level digital ecosystems.
• Thorough knowledge of WCAG 2.1+ guidelines and proven inclusive design strategies.
• Experience working in Agile environments, contributing to sprint cycles and iterative design processes.
• Familiarity with dedicated public sector digital offices or equivalent government/enterprise projects.
• Proficiency in design thinking, with the ability to iterate quickly based on user feedback or data insights.
• Excellent communication skills to articulate design decisions and roadmaps to diverse stakeholders.
• Commitment to continuous improvement and staying current with emerging design tools and best practices.

Working at Normative

At Normative, we offer a place where curious, driven people can do the best work of their careers in an environment built for autonomy, mastery, and impact.

We are a fully remote, highly collaborative team, designed to support independent thinkers who thrive in complexity, ambiguity, and high-accountability environments.

We take on hard problems that matter, spanning strategy, UX, service design, and technology. You wont just execute - youll shape solutions, drive impact, and push boundaries.

We operate with high trust and high accountability. You own your work, manage your time, and contribute at a high level - without micromanagement. We stay connected through deliberate collaboration, a well-defined organizational cadence, and shared rituals.

We expect ownership, directness, and bravery, but we also value introspection, creativity, and a positive mindset. We push for excellence while fostering continuous learning and growth.

We invest in our team with fair, clearly defined salary ranges, meaningful career growth opportunities, and a commitment to well-being. We support professional development, sustainable ways of working, and long-term success - for both our people and our company.

Accommodations and Accessibility

Normative provides employment accommodations during recruitment. Should you require accommodation, please indicate this on your application, and well work to meet your needs. For further questions on accessibility, reach out to us at [email protected].

Inclusion

At Normative, we aim to foster an environment where everyone feels included and valued. Diversity, inclusion, and belonging are core to our daily work and help us reach our mission of building trust in technology. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, gender and sexually diverse communities, and people with intersectional identities.