Buzzclan -
2 emplois
Edmonton, AB
Posté aujourd'hui
Détails de l'emploi :
Temps plein
Gestion
Description:
An Information Officer is primarily responsible for providing courteous, timely and accurate information, along with advice to callers regarding different programs via phone call and email. These calls and emails come from Albertans seeking information, problem resolution, guidance, and referrals to other government departments and outside agencies as required on multiple lines of business.
-Ensure client s understanding of requirements and information, to empower the client to achieve their objective, if possible.
-Maintain professional decorum when dealing with a variety of caller issues, behaviors, and conduct. Provide appropriate referrals to municipal, provincial, or federal government departments, agencies, associations, registries, courts, law enforcement bodies and legal counsel when the call does not pertain to the program areas assigned mandate or responsibilities.
-Log client contacts in ServiceNow for statistical and reporting purposes.
-Due to the ever-changing environment the Information Officer is responsible for anticipating program changes consistently and reacting with agility in a change heavy environment.
Additional Information for suppliers - PLEASE UPDATE THE INFORAMTION BELOW IN RELEVANCE TO YOUR POSTING
Per worker model below this is a Onsite role.
Working Hours/location:
Standard Hours of work are 8:15 to 4:30 with a 1 hr lunch break Alberta time, Monday through Friday excluding holidays observed by the province.
The Information Officer is required to be flexible and available for the potential of 24/7 shift work. This includes and is not limited to days, evenings, weekends, provincial/federal holidays, and overnight shifts.
Location: Terrace Building (Onsite role)
Incumbency:
Net new role
Background check required.
The Supplier shall, prior to commencement of the Services, provide the Province, on its request and at no cost to the Province, with criminal record checks.
Mandatory Training Courses:
Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act, Security/Cybersecurity, Information Management, and Respect in the Workplace. There may also be other mandatory and/or optional training.
Anticipated Interviews dates
Interviews are estimated to be held on the week of March 17th, 2025. This is an estimate only.
Refer to the Job Posting attachments for the proposed form of contract applicable to this Contingent Resource Request
Equipment requirements:
In the event that, the Contracted Resource is directed to work in-person, the Province shall provide the requisite office space, Computer, furniture and office supplies. The Province shall continue to ensure that the Contractor s resources have the necessary access and credentials to the Government of Alberta s system.
The fixed rate quoted must be inclusive of all overhead, office space and equipment, including supplies, administrative burden, mark-up, and all other costs to perform the Services for the duration of the Contract.
Scoring Methodology:
Financial/Pricing: 15%
Resource Qualifications: 25%
Interview Process: 60%
SUBMISSION MUST INCLUDE:
RESUME
ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.
EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.
3 REFERENCES FOR WHOM SIMILAR WORK HAS BEEN PERFORMED MUST BE PROVIDED. THE MOST RECIENT REFERENCE SHOULD BE LISTED FIRST. REFERENCE CHECKS MAY OR MAY NOT BE COMPLETED TO ASSIST WITH SCORING THE THE PROPOSED JOB SEEKER $(function(){ $(".qualPlaceHolder").each(function(){ if($(this).parents('#jsLegend').length != 1 || $(this).find('ul').length == 0) { var requested = $(this).attr("requested"); var presented = $(this).attr("presented"); var dynamicId = $(this).attr("id"); var text = $(this).attr("text"); var readOnly = ($(this).attr("edit") === 'true'); var flexibleScaleLevels = $(this).attr("flexibleScaleLevels"); var flexibleScaleLevelNames = $(this).attr("flexibleScaleLevelNames"); new FG.Qual({ element: $(this), readOnly: readOnly, requested: requested, presented : presented, dynamicId : dynamicId, text : text, flexibleScaleLevels : flexibleScaleLevels, flexibleScaleLevelNames : flexibleScaleLevelNames, }).initialize(); } }) }); Qualification
An Information Officer is primarily responsible for providing courteous, timely and accurate information, along with advice to callers regarding different programs via phone call and email. These calls and emails come from Albertans seeking information, problem resolution, guidance, and referrals to other government departments and outside agencies as required on multiple lines of business.
-Ensure client s understanding of requirements and information, to empower the client to achieve their objective, if possible.
-Maintain professional decorum when dealing with a variety of caller issues, behaviors, and conduct. Provide appropriate referrals to municipal, provincial, or federal government departments, agencies, associations, registries, courts, law enforcement bodies and legal counsel when the call does not pertain to the program areas assigned mandate or responsibilities.
-Log client contacts in ServiceNow for statistical and reporting purposes.
-Due to the ever-changing environment the Information Officer is responsible for anticipating program changes consistently and reacting with agility in a change heavy environment.
Additional Information for suppliers - PLEASE UPDATE THE INFORAMTION BELOW IN RELEVANCE TO YOUR POSTING
Per worker model below this is a Onsite role.
Working Hours/location:
Standard Hours of work are 8:15 to 4:30 with a 1 hr lunch break Alberta time, Monday through Friday excluding holidays observed by the province.
The Information Officer is required to be flexible and available for the potential of 24/7 shift work. This includes and is not limited to days, evenings, weekends, provincial/federal holidays, and overnight shifts.
Location: Terrace Building (Onsite role)
Incumbency:
Net new role
Background check required.
The Supplier shall, prior to commencement of the Services, provide the Province, on its request and at no cost to the Province, with criminal record checks.
Mandatory Training Courses:
Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act, Security/Cybersecurity, Information Management, and Respect in the Workplace. There may also be other mandatory and/or optional training.
Anticipated Interviews dates
Interviews are estimated to be held on the week of March 17th, 2025. This is an estimate only.
Refer to the Job Posting attachments for the proposed form of contract applicable to this Contingent Resource Request
Equipment requirements:
In the event that, the Contracted Resource is directed to work in-person, the Province shall provide the requisite office space, Computer, furniture and office supplies. The Province shall continue to ensure that the Contractor s resources have the necessary access and credentials to the Government of Alberta s system.
The fixed rate quoted must be inclusive of all overhead, office space and equipment, including supplies, administrative burden, mark-up, and all other costs to perform the Services for the duration of the Contract.
Scoring Methodology:
Financial/Pricing: 15%
Resource Qualifications: 25%
Interview Process: 60%
SUBMISSION MUST INCLUDE:
RESUME
ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.
EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.
3 REFERENCES FOR WHOM SIMILAR WORK HAS BEEN PERFORMED MUST BE PROVIDED. THE MOST RECIENT REFERENCE SHOULD BE LISTED FIRST. REFERENCE CHECKS MAY OR MAY NOT BE COMPLETED TO ASSIST WITH SCORING THE THE PROPOSED JOB SEEKER $(function(){ $(".qualPlaceHolder").each(function(){ if($(this).parents('#jsLegend').length != 1 || $(this).find('ul').length == 0) { var requested = $(this).attr("requested"); var presented = $(this).attr("presented"); var dynamicId = $(this).attr("id"); var text = $(this).attr("text"); var readOnly = ($(this).attr("edit") === 'true'); var flexibleScaleLevels = $(this).attr("flexibleScaleLevels"); var flexibleScaleLevelNames = $(this).attr("flexibleScaleLevelNames"); new FG.Qual({ element: $(this), readOnly: readOnly, requested: requested, presented : presented, dynamicId : dynamicId, text : text, flexibleScaleLevels : flexibleScaleLevels, flexibleScaleLevelNames : flexibleScaleLevelNames, }).initialize(); } }) }); Qualification
Additional Details
- Payment Terms : Y030 - within 30 days Due net|Y015
- Maximum Extension Term (Months) : 12
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