Concierge and Clerical Support

Job Type: Full Time, Onsite
Location: Toronto
Reporting to: Executive and Events Manager
Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.
From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.
Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 700 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.
At Goway Travel, we're a group of dreamers and doers, inspired by our founder's incredible journey. He didn't just follow a career path, he followed his heart and in doing so, he built a company that helps others follow theirs.
If you're passionate about travel and innovation, we invite you to be a part of our exciting journey!

The Role:

We are seeking a Concierge and Clerical Support professional to join our dynamic team in our busy Toronto office. The ideal candidate will be a strong self-starter and bring a friendly and warm atmosphere to the role, while being the first point of contact for guests. This role combines concierge duties with clerical support to ensure smooth office operations. You'll be taking on the duties associated with your position, along with any additional tasks assigned to you by the company from time to time.

Key Responsibilities:

1. Concierge Desk Management:
   • Welcome guests, couriers, and vendors buzzing into the office, ensuring proper visitor management and security protocols. Direct to the 3rd or 5th floor as required and contact the relevant staff member
   • Email Management, appointment setting & coordination, assist in scheduling appointments for staff members, walk-in guests and clients as required. Provide correspondence in a timely manner
   • Parking Management: Coordinate parking arrangements for guests and staff.
   • Handle walk-in inquiries and direct them to the appropriate personnel.
   • Receive, log, and distribute incoming and outgoing mail for staff across all office floors.
   • Oversee courier dispatch processes, ensuring packages and documents are sent promptly via third-party services (FedEx, UPS, etc.).
   • Check common areas, meeting rooms, pantry, restrooms, lobby, hallways and parking area to ensure cleanliness and functionality.
   • Ensure all office areas, meeting rooms, pantry, restrooms, and reception, are kept clean and organized.
   • Inspect and ensure the pantry is clean and well-stocked with coffee, milk, tea, sugar and other provisions.
   • Restock of the Globetrotting magazine rack and put out/take in sandwich board– coordinator with Marketing on inventory tracking
   • Oversee the Close down of common spaces each evening
     
2. Clerical Support
   • Maintain accurate logs of all inbound and outbound correspondence and packages.
   • Administrative digitization project management of the Executive teams' files.
   • Email management, respond to staff or general inquiries and vendors in a prompt and professional manner
   • Provide support with facilities maintenance, projects and adhoc duties.
   • Open & close building floors when required.
   • Assist the Office Co-Ordinator with boardroom bookings, parking scheduling, ticketing and monitoring

Required Skills and Qualifications:

• Excellent interpersonal and communication skills, both written and verbal.
• Customer Service Orientation: Friendly and approachable demeanor, with a focus on providing exceptional service to clients and visitors.
• Strong organizational abilities and attention to detail.
• Proficiency in digital tools and Microsoft office software.
• Ability to multitask and manage time effectively.
• Previous experience in a concierge, reception, or clerical role is preferred.

The Goway Advantage:
We're more than just a company—we're a team that values inclusivity, diversity, and innovation. Here, we don't just work with ordinary vacationers, we connect globetrotters with some of the most exciting and unique destinations around the world.
We offer a competitive salary with added incentives, and we believe in taking care of our team with paid personal days, work-from-home days, and your birthday off. Plus, we provide RRSP employer matching and ongoing training to help you stay ahead in your industry. Our comprehensive health benefits package also ensures you're well-supported, and we offer opportunities for discounted worldwide travel!
You'll also have the chance to grow within the company, working with xdiverse teams in different locations and building a rewarding career with us.

How to Apply:
If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let's grow together. Click Apply Now today!
*All candidates will be afforded equal opportunity through the recruiting process. Please be advised only those candidates selected for interviews will be contacted.

Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.