We're Hiring!

We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in Vancouver, Toronto, Montreal and Phoenix, AZ. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

Our success is no accident: ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSPs operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.

ScalePad has received awards such as MSP Todays Product of the Year, G2s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work. ScalePad is a privately held company serving over 12,000 MSPs across the globe.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission should you choose to accept it.

As a Solutions Engineer, you will be the face of Scalepad to our partners and prospects, playing a vital role in conveying the value of our products. Your responsibilities include delivering compelling product demonstrations, offering technical guidance, troubleshooting technical issues, providing product training, and serving as a trusted solutions consultant, both in pre-sale and post-sale scenarios.

To excel in this role, you must be an active listener and a strategic thinker. Your ability to find the right balance between our partners' needs and our company's business objectives will be pivotal.

Collaboration is key. You'll closely collaborate with various internal teams, including Sales, Success, and Support, to ensure our partners' success and satisfaction.

Responsibilities.

• Work closely with the sales team, you will provide technical leadership for our prospective/current Partners. This includes supporting successful product evaluations through deployment and integration guidance, product training, solutions consulting, root-cause problem-solving, and technical troubleshooting.
• Manage and drive multiple requests across simultaneous prospects & partner deployments.
• Handle partner issues with empathy and respond professionally to technical / product questions.
• Drive the discovery process, helping to uncover your partner's current business challenges to align them to business priorities.
• Prepare and deliver high-impact presentations and demonstrations that tell the ScalePad value proposition.
• Guide prospects and partners through the evaluation process of ScalePad ensuring that our solutions meet key business objectives and technical requirements.
• Primary owner of all technical aspects of the business cycle including activities such as product demos, solutions briefings, deep-dive tech discovery and the explanations of our system architecture with an understanding of APIs and integrations.
• Drive yourself to maintain current functional and technical knowledge of the entire ScalePad suite of products

The ideal candidate's success criteria:

• Ability to articulate complex technical and business solutions to both technical and non-technical stakeholders
• Strong communication skills, both written and verbal, with excellent attention to detail
• Strong interpersonal skills, including ability to interact and communicate with senior management
• Proactive, positive, self-starter with a passion for continually improving the processes around you
• Ability to work in a team-based, collaborative environment
• Ability to work both independently and take direction

Qualifications.

• Bachelor's Degree in IT, Computer Science, or equivalent work experience
• Minimum of 2-3 years of experience in sales engineering or SaaS consulting
• Recommended 2 years of Channel experience
• Proficiency in SaaS solutions, concepts, and business models
• Familiarity with the MSP/IT and SMB Channel Industry
• Strong commitment to ScalePad's mission and values
• Ability to thrive and adapt in a fast-paced organization and evolving SaaS market
• A consultative approach to solving partner business challenges with a proven track record of overcoming technical objections. Problem-solving is second nature to you!

Perks, Perks, Perks.

• Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities
• Training and professional development budget provided to help advance your career and skills (available every year to every employee)
• World-class offices and facilities in downtown Vancouver, Toronto and Montreal, for locals seeking a hybrid experience
• Brand new, top-of-the-line hardware, and equipment providing an ideal working environment either at home or in the office
• A top of the line benefits package
• Monthly stipend to assist with creating the best hybrid work experience.
• Competitive salary and performance-based bonuses for applicable roles
• Comprehensive benefits package
• Unlimited flex-time policy
• Employee Stock Options
• RRSP matchingafter one year of employment
  

What Youll Love Working As A Rocketeer:

• Everyones an Owner:Through our Employee Stock Option Plan (ESOP), each team member has a stake in our success. As we scale, your contributions directly shape our future and you share in the rewards.
• Growth, Longevity and Stability:Benefit from insights and training from our leadership and founder, whose extensive experience in funding and scaling successful software companies creates a stable environment for your long-term career growth. Their proven track record fosters a culture of lasting success.
• Annual Training & Development:Every employee receives an annual budget for professional development, empowering you to advance your skills and career on your terms.
• Hybrid Flexibility:Enjoy a world-class office at our headquarters in downtown Vancouver, Toronto, and Montreal
• Cutting-Edge Gear:Whether in the office or at home, youll be set up for success with top-of-the-line hardware.
• Wellness at Work: Our Vancouver office features a fitness facility, outdoor ping-pong tables, and even a climbing wall to help you stay active and energized.
• Comprehensive Benefits:Weve got you covered with an extensive benefits package with 100% medical and dental coverage fully employer-paid, RRSP matching after one year of employment, and even a monthly stipend to help offset the costs of the hybrid experience.
• Flexible Time Off: With our unlimited flex-time policy in addition to all accrued vacation allows you to take the time you need to recharge and thrive.

Dream jobs dont knock on your door every day.

ScalePad is not your typical software company. When we hire you, we arent just offering you a job, but rather we are committing to investing in both you and your long-term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.
At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual's unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.

Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow. Together, we're creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achieve our full potential.

Please no recruiters or phone calls.