Overview

The Kitchen Manager is responsible for the overall Food Operation for the main kitchen and other outlets, directed by the Executive Chef. The manager ensures that Hard Rock culinary standards are upheld: Food quality, presentation, portion control and recipes must be followed and enforced . In addition, he/she must maintain all Food Safety Standards both Local and Hard Rock International. The successful candidate must be very flexible in managing the Team Members, while creating a High Performance Team, for present and future development of this Hard Rock Property.

Responsibilities

• Effectively controls the cost of food and related purchases with budgeted expectations.
• Demonstrate financial comprehension of the kitchen's budget.
• Manages staff schedules in accordance with the budget, forecast models, and event planning.
• Maintains the highest standards of brand, health & safety, and food preparation hygiene requirements.
• Supports the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards.
• Support senior management in building a highly functional team who share a common vision and values surrounding the overall success of the property.
• Develops the kitchen team in all aspects of kitchen execution.
• Works the line during peak business hours.
• Fosters an environment of customer service in which all team members put the guest first in every situation.
• Execute established food standards for overall guest satisfaction that meet or exceed brand standards.
• Ensures the highest levels of hygiene and food handling practices to deliver optimal quality of product to guests.
• Attract and retain the most exceptionally talented culinary talent available in the market and place them in positions that leverage their skills and expertise for maximum impact.
• Clearly define goals and expectations for kitchen team members using performance review tools and hold team members accountable for successful performance.
• Manage a diverse team ensuring a balanced and proactive approach to increasing individual potential across the team.
• Possess a self-motivated approach to his/her own personal and professional growth.
• Work with other departments to accomplish tasks, as needed.
• Perform duties in accordance with company standards, policies and guidelines, and in compliance with all required legislation, and ensure all is followed by team members.
• Perform additional duties as requested.
• Lives the Brand

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• 3 – 5 years managing a kitchen in the hospitality industry required.
• Valid Food Handlers certificate
• Extensive understanding of Guest services.
• Computer skills (Microsoft office).
• AGCO Licence

SKILLS

• Ability to create an enjoyable work environment, mentoring skills, multi-tasked, strong motivational skills.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Ability to multi-task and prioritize quickly and efficiently
• Ability to execute and follow through with Tasks/Instruction given by the Executive Chef

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.