If you are looking to join one of Canada's fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada's Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada's Top 50 Fintech's and North America's Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $50,000 and easyhome is Canada's largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

Primary Job Responsibilities

• Manage and process Debt Management Program accounts from the creditor's perspective, ensuring timely payment reconciliation and maintaining effective communication with credit counseling agencies.
• Review and process Bankruptcy and Consumer proposal correspondence and documents for all secured and unsecured accounts, including file assessments for voting purposes, filing proof claim and complete the proxy information.
• Generate a daily detailed report for accounts that are scheduled to charge off due to Consumer Proposal and Bankruptcy.
• Process customer payments/dividends from various remittance streams such as Credit Counselling and Trustees.
• Liaise and coordinate with Finance department to reconcile the transactions that have been processed weekly and resolve discrepancies as occurs.
• Process deferral payment batch file in support of collection efforts.
• Provide timely and effective resolutions to escalated Insolvency and collection issues.
• Process invoices, audit financial transactions, and provide financial statements and payout statements to collection agencies.
• Maintain 3rd party files, process inquires and purchase requisitions and 3rd party vendor remittance requisitions.
• Assist and fulfill 3rd party collection agencies' requests such as providing copy of media files, legal proceeding status and address balance discrepancy.
• Ensure a positive customer service experience, by supporting and handling Retail network queries efficiently and effectively.

Key Results Areas

• Meet and or exceed SLA's as defined
  • Ensuring all processes/and or tasks are fully documented and/or maintained
• Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization

Attributes & Competencies

• 1 - 3 years' experience within the Financial Services Industry in a related role.
• Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook, Basic Accounting knowledge
• Analytical and problem-solving skills
• Ability to think outside the box
• Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
• Experience working in a fast-paced environment Able to work as part of a team and independently with minimum supervision
• Ability to multitask Adapts well to change Exceptional communication skills (both written and verbal English)
• Able to work under pressure and meet tight deadlines
• Ability to make decisions independently
• Capable of managing multiple tasks at once and prioritizing work
• Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level

Working Conditions

• Operating hours are 8:30 am to 5:00 pm, Monday to Friday, these hours are subject to change based on our business requirements.
• Fast-paced, multiple priority environment
• Considerable computer and telephone usage

Inclusion and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. Candidates must provide schedule flexibility to ensure that the location's hours can be covered to meet our customer's needs – details by location will be discussed in the interview process.

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below:

http://goeasy.com/careers/