At Gravity, were revolutionizing public sector finance by equipping government agencies with the tools they need to enhance financial transparency and citizen engagement. As we continue to grow, were looking for a dynamic and customer-focused Training Specialist to empower users with the knowledge and skills to maximize the value of our solutions.

About the Role

As aTraining Specialist, youll play a pivotal role in designing and delivering engaging training programs that enable customers to fully leverage our platform. From developing interactive courses to managing a robust knowledge base, youll ensure users have the resources they need for success. Collaborating with cross-functional teams, youll create compelling content, analyze customer feedback, and continuously refine training materials to align with product updates and evolving needs.

Key Responsibilities

• Develop and deliver engaging training sessions for customers, both live and recorded.

• Create and maintain a comprehensive knowledge base, including FAQs, troubleshooting guides, and best practices.

• Write clear, concise, and user-friendly knowledge articles, documentation, and how-to guides.

• Design and produce training materials, including videos, e-learning modules, and interactive courses.

• Update and enhance training content regularly to align with product updates and customer needs.

• Collaborate with product, customer support, and marketing teams to ensure training materials are accurate and effective.

• Collect and analyze customer feedback to improve training programs and knowledge base content.

• Support onboarding training for new customers and internal teams as needed.

• Maintain consistency in tone, structure, and branding across all training and knowledge base materials.

• Stay up to date on industry trends and best practices in SaaS training and enablement.

Skills & Qualifications

• 2+ years of experience in training, instructional design, customer education, or a similar role within a SaaS or GovTech environment.

• Strong ability to create compelling training content, including written materials, videos, and interactive courses.

• Experience with knowledge base management and content creation tools (e.g., Zendesk, Confluence, Notion, or similar platforms).

• Excellent verbal and written communication skills with a customer-focused mindset.

• Ability to translate complex technical concepts into easy-to-understand training materials.

• Familiarity with learning management systems (LMS) and e-learning software.

• Strong attention to detail and ability to manage multiple projects simultaneously.

• Experience working with government agencies or in a GovTech SaaS environment is a plus.

Why Join Us?

• Opportunity to shape the training function in a growing company.

• Work with a passionate team dedicated to driving innovation in government technology.

• Flexible work environment

• Professional growth and development opportunities.