MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

As a valued team member of MSC Canada, your first priority is to demonstrate accountability, a superior level of Customer Service and quick action consistently and constantly in your role. This includes providing an excellent Customer Experience for clients and colleagues alike in every written and verbal communication, internally and externally.

Key accountabilities

Specific Tasks / IMPORT

• Provide exceptional customer service and follow up (measured by accuracy and effectiveness of communication) while resolving customer issues
• Compare and ensure accuracy between information found in bayplan and shipments manifested in MSC Link.
• Coordinate transportation and rail instructions between terminals, CN rail, CBSA and Port of Vancouver.
• Assist steamship releases and ensuring correct pick up numbers are provided to the customer
• Run report to catch any units which may be falling on CN/terminal storage
• Creating Vessel Forecasts and Recaps to be submitted to terminals
• Create EDI 404 Rail Billing Report and treat Discrepancies
• Dispatching Import Line Hauls
• Monitor dwell times of each terminal and ensure that containers are being loaded to rail according to priority and on basis of first in, first out.
• Submit all hazardous documents to Port of Vancouver and changes to Canada Customs
• Submit Manual Rail Billing for both Hazardous and Multi B/L
• Execute Expedited Rail Services with various local terminals

Specific Tasks / Export

• Act as a liaison between MSC Agency and terminal
• Ensure required adjustments to vessel and rail planning based on what is actually brought to terminal
• Produce various reports and schedules for internal and external users
• Perform daily cleaning of vessel for rail and terminal
• Carry out Comparative Reports (comparison of physical count at terminal with what is in MSC Link)
• Communicate with Customer Service to verify missing VGM's
• Request from equipment Department list of empty containers for repositioning and send to planners with OBL (list of full containers)
• Create, merge, edit and send OBL (list of full containers) to terminal planners (with manager approval)
• Reconcile any discrepancies between terminal load list and MSC Link
• Create VCI report (input hours for everything cost related that happens at the terminal and send to cost control to match against invoice
• Create vessel maximum report (snapshot of all Canadian vessels on bookings vs. capacity)
• Create coastal schedule for partner carriers showing cut-offs on MSC vessels
• Compile rail status report indicating containers sitting at rail and units waiting to go on rail
• Create projection report for partner carriers notifying of # of boxes scheduled on MSC vessels
• Export Manual Rail Billing
• Providing full support to other MSC Canada departments which are inquiring for any assistance related to West Coast Vessel Export Ops.
• Process IMO (HAZ cargoes) bookings as per MSC procedure in timely manner;
• Send MVC to customers in case significant change of vessel schedule or port rotation (as per Corporate Ops approval);
• Setting up the routings in the MSC LINK as per Bookers requests in timely manner
• Coordinate any vessel schedule change to amend ERD and Cut Off dates;
• Setting up Late Gates as per customer requests;
• Providing Empty Evacuation plan to terminals as per MSC Equipment figures and to Vessel Planners
• Negotiate and follow up the charges applicable for any containers movement, status change, booking amendment (etc) as per terminal contract agreement;

Key Stakeholders

Internal Stakeholders

• MSC Canada Departments: Bookings & Adjustments, Customer Service, Documentation, Equipment, Cost Control, Demurrage team, Terminal Operations
• GVA Planning & Operations, MEDLOG

External Stakeholders

• Terminals
• Partner Carriers
• CN and CP rail carriers

All MSC Canada employees are expected to exhibit an MSC Attitude whereby you are a positive force, relentlessly driven to produce solutions-focused results; your approachable nature encourages collaboration with colleagues and customers.

• Attention to detail while working quickly and under pressure: Is able to maintain the both the quality and the productivity standards, ensuring accuracy, correctness and speed are maintained, within the confined deadlines
• Ability to multi-task: Can proceed and accomplish tasks while monitoring phones and emails as well as ticketing in a timely manner.
• Team player with ability to manage multiple priorities at the same time
• Strong written and verbal communication skills: Can communicate in a concise professional manner, using correct grammar and syntax, using positive language consistently to convey negative messages; demonstrates empathy for the customer in their communication.
• Analytical thinker (able to recognize trends and make sense of data)
• Organizational Skills: Can manage the workload, to prioritize, and to manage their time effectively, ensuring a seamless and frictionless process, approaching problems logically and with demonstrated good judgment.
• Follow-through: Demonstrates a strong sense of urgency and promptness as well as consistency in following up in unresolved client issues to ensure completion, advocating for each customer both internally and externally; keeping a friendly connection with the customer to assure them they have not been forgotten.
• Resourceful problem solver with a high sense of urgency.
• Ability to positively react and adjust to dynamic and changing working conditions.
• Willing and able to work flexible shifts as required.
• 0-2 years of experience in operations with a passion for the shipping industry.
• Intermediate Proficiency in Microsoft Office (i.e. Excel, Word, PowerPoint, Outlook).
• Excellent communication skills in the English language, French is an asset.
• Minimum High school Diploma.

Position Goals

The Operations Representative will be expected to master the required skill set within 3 the month probation period.

They are expected to be attentive, accountable and to take action, regarding their development and continuous learning, seeking coaching and leadership from their superiors and demonstrating exemplary behaviors throughout each day.

The Operations Representative is expected to consistently meet or exceed KPIs and standards as described below. Goals will include but are not limited to meeting the following minimum standards and expectations:

This position will also be exposed to cross training, so individuals can be trained on both imports and exports.

Great people who work hard and look out for each other because we're a team—it's that simple!

Just to name a few of our perks:

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility.
• Health & Wellness Program.

Hurry, and apply now!

MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.