What This Role Involves:

As a Credit Counsellor, you are passionate about providing support, care, and guidance to clients who come to CCS seeking help with managing their financial challenges. Specifically, youll help them find a solution to resolve their debt, including overcoming barriers and supporting them in moving forward to achieve their financial goals.

You help your clients better understand their monthly income and expenses, and after exploring their overall financial situation, you offer hope by providing and suggesting suitable options to help them successfully resolve their debts. In some cases, you will also offer ongoing support to clients as they begin a Debt Management Program, which allows them to pay off their debts with interest relief.

You will be an ongoing resource for the clients in your portfolio, answering their questions and following up as needed to support them in successfully becoming debt free and achieving their financial goals.

As part of our commitment to a consistent, high quality counselling experience for our clients, successful candidates will be supported with a thorough training experience and will be required to complete the Accredited Financial Counsellor Canada (AFCC) certification program within two years of their start date.

Given the fact that we support our clients in both of Canada's official languages, fluency in French is a requirement for this position, and fluency in other languages are also an asset.

What We Have To Offer:

The starting salary for this role is $55,313.This figure may be subject to change, based on the geographic location of the selected candidate. Consideration will be given to previous education and experience that exceeds the requirements of the role.

In addition, we offer an annual salary review process each January, so the successful candidate can expect to receive regular increases to their salary, subject to meeting established performance objectives.

Our Total Rewards package include:

• A comprehensive health and wellness benefits package, including $850/year for prescription coverage, $3,150/year for a Health Spending Account, $300/year for a Wellness Spending Account, and $300/year for a myFlex benefit to be allocated between the Health and Wellness Spending accounts to best meet each employee's needs.
• RRSP and TFSA long term savings program with generous employer matching (starting at 5% for RRSPs) that increases with your tenure.
• Educational reimbursements (up to $2,500/year).
• Generous paid vacation that increases with your tenure, starting with three weeks. Plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year.
• Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
• Employee and family assistance program through Inkblot Therapy, offering counselling support as well as a wide variety of support resources.
• The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.

We are proud to qualify as a Great Place to Work! Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week and generous time off provisions! Its important to us that every member of our team feels safe, supported, and respected atwork.

In addition, we are all rewarded by the meaningful work we do, and the opportunity to make a difference in the lives of our clients each day. We offer a primarily (or fully, depending on location) remote work environment for this role and although we arent in the same office, we have chat groups and activities supported by our Culture Club, to offer our team the chance to develop relationships and have some fun at work too!

What We Are Looking For:

The successful applicant for this position will bring the following qualifications and skills:

• Excellent communication & interpersonal skills, demonstrating a genuine desire to help people and work as part of a team.
• Strong goal orientation, motivated by achieving objectives and supporting others in meeting their goals as well.
• Ability to influence others, addressing and overcoming objections.
• Strong organizational abilities, including capacity for multitasking, prioritization, and time management.
• Post-secondary degree or diploma is considered an asset.
• Three to five years of experience in the financial, counselling, social services, or related industries.
• Availability to work variable shifts, scheduled between 7:30 am 8:00 pm (local time).

Who We Are:

CCS is an accredited non-profit organization that offers support to clients who are encountering financial challenges. Every year, we change the lives of thousands of people who are looking for help to get their life back.

Our mission, should you choose to accept it: We Help. We Educate. We Give Hope.

CCS is committed to the ongoing development of a safer, respectful and equitable space for employees, clients and stakeholders of all backgrounds, identities, and abilities. Please see our Commitment to Equity, Diversity, and Inclusion for more details.

Work Environment:

This is a full-time position that requires you to have the ability to work remotely, within Canada.

In the event that the selected candidate is based in a location where CCS has an office, they may be asked to work from an office up to 1 day per week. Candidates in more remote locations will still be periodically asked to attend in-person work events or meetings, with advance notice provided.

How to Apply:

If this opportunity sounds like a good fit, we would love to hear from you! Please send in your resume and a cover letter, explaining your interest in the role and what you would bring to it.

We are an equal opportunity employer and encourage applications from members of groups that have been marginalized on the grounds included in the Human Rights Codes of Canada and the provinces we serve, including: status as a First Nation, Mtis, Inuit, or Indigenous person, race, country of origin, disability, sex, sexual orientation, gender identity or expression, political belief, religion, marital or family status, age, and/or social standing.

Applications from all qualified individuals are welcome, and successful candidates must be eligible to work in Canada.

Due to the volume of applications received, we will only reach out to candidates who are shortlisted for further consideration. Thank you for your interest!

Keywords: counselling, debt, social work, credit, non-profit, not for profit, banking, finance, motivating