Exciting Growth Ahead! Shack Shine, a House detailing franchise, part of O2E Brands, the parent company of the hugely successful 1-800-GOT-JUNK?, is on a rapid growth trajectory ????, and we're looking to add a passionate and driven Sales Center Manager to our team.

As part of the Sales Center, you will have direct accountability for a dynamic group of Customer Success Representatives who provide service and sales support to our customers and Franchise Partners. You will deliver sales results through advanced coaching and skill development ????. Experience managing and executing multiple initiatives with a people-first focus while delivering against performance results, culture and engagement programs is a must.

When we say It's All About People, we mean it. We have created a hybrid work model that helps us get together to Collaborate, Celebrate and Connect while enjoying the flexibility of working where it makes sense for you. For this role's duty and responsibility, we anticipate that you will be in the office 2 times per week.

???? A DAY IN THE LIFE

• Drive a sales and performance-focused culture: Through coaching and training, lead a team of high-performing customer service representatives to achieve and exceed sales targets, SLAs, and customer satisfaction metrics. Through effective conversion, cancellation management, and call-handling strategies, you'll ensure the Sales Center stays ahead of the curve.
• Manage operational efficiency to drive results: Seek ways to streamline processes to create efficiencies, while driving top line revenue.
• Champion Change and Empower Teams: Lead the way in communicating and managing operational changes, ensuring your team understands and embraces new procedures. Foster an environment where adaptation and execution become second nature, driving operational success.
• Own Results and Seek New Opportunities: Take full ownership of department goals, actively seeking out opportunities to streamline process or add value.
• Be the Voice of the Customer (VOC): Serve as an advocate for the customer, collaborating closely with our Product Director and internal stakeholders to continuously enhance customer experience and satisfaction. Your efforts will directly impact the quality of service we provide.
• Coach and Develop Representatives: Provide ongoing formal and informal feedback to Customer Success Representatives, helping them grow in their roles. Cultivate leadership skills through hands-on coaching, regular observation sessions, and clear progress documentation to unlock their full potential.
• Foster a Thriving Culture: Create a dynamic and connected environment that attracts, retains, and inspires the best talent. Foster a sense of community within the sales center where every team member feels engaged and valued.

???? WHAT PEOPLE SAY ABOUT YOU

• Exceptional Leadership & Relationship Building: You inspire and motivate teams with your outstanding leadership and interpersonal skills, fostering an environment of trust, collaboration, and high performance.
• Insightful & Results-Driven: You're an insightful leader with an understanding of the customer journey, constantly seeking opportunities to improve the experience and drive sales growth.Your ability to analyze performance metrics and adjust strategies creates a dynamic, results-driven culture where agents thrive, exceed expectations, and continuously push for growth and improvement.
• Expert in Coaching & Development: You have a strong ability to provide structured coaching, guiding individuals to unlock their full potential through personalized development systems that foster ongoing growth.
• Clear & Impactful Communication: You communicate with clarity and confidence, both verbally and in writing, ensuring your messages are impactful and resonate with diverse audiences.
• Project Management Excellence: You thrive in managing multiple initiatives simultaneously, with exceptional project management skills that ensure successful planning, execution, and delivery of high-impact results.
• Tech-Savvy and Resourceful: Bring a mid-to-advanced level of expertise with Salesforce, Microsoft and Google Business products, utilizing technology to streamline processes and improve efficiency.

???? COMPENSATION & BENEFITS

• Annual Salary is $70,000 - $80,000 plus bonus (The actual salary offered will be commensurate with education, experience, and internal parity).
• Extended Health & Dental Benefits
• Professional Development Programs ????
• Health & Wellness Perks (including gym access at corporate HQ)

???? THE HIRING PROCESS

• Pre-Screen – Let's talk about your experience, goals & excitement for this role!
• Wifi Speed Test - during your pre-screening, we will perform a speed test to ensure your network is compatible with our application!
• Interviews – Two or more interviews with different team members, including structured competency & scenario-based questions
• We use audio recording transcription for our interview practices ????

???? ABOUT US

• O2E Brands has been named one of Canada's Best Workplaces 14 times and made Newsweek's top 100 list of “Most Loved Workplaces” at #14, the only Canadian company!
• Check out our culture on (YouTube) & social media!
• We value diversity and inclusivity—accommodations available upon request.

➡️ Ready to take your career to the next level? Apply today! ????

#ShackShine