Contribute to the City of Hamilton, one of Canadas largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #30875: Facility Attendant
• Union: CUPE Local 5167
• Job Description ID #: 5532
• Close date: Interested applicants please submit your application by 4:00 p.m. on March 12, 2025
• Duration: Temporary part-time (Up to 12 months) *This posting is for all upcoming temporary vacancies for the period of March 12, 2025 - September 12, 2025.*
• Internal applicants should apply with your work e-mail address. External applicantsare considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Supervisor, Museum Operations, Heritage Sites, the Facility Attendant welcomes patrons and renters to the facilities, assists with supervision of filming and ensures a high quality of customer service. They are responsible for the security of the sites during public usage and perform front line duties associated with the daily operation of Museum.

GENERAL DUTIES

Sell merchandise and admission tickets.

Provide site orientation and respond to inquires about site services

Operate POS system, account for US exchange rate and process various tenders.

Balance cash and complete bank deposit slips.

Receive goods and verify against packing slip/invoice.

Receive, unpack, check and price stock and assist with inventory counts.

Handle the return of damaged goods.

Assist with merchandise displays.

Staff rental events and ensure that required documentation, such as Special Occasion Permit and Smart Serve certification is available and complete.

Assist with filming at all City owned museums, historic sites and heritage properties to ensure they run effectively and rules around proper use of grounds and facilities are adhered to; ensuring no damage to interior, exterior of grounds or property. Oversees film crews to make sure they adhere to the regulations as set out by the Film Agreement.

Open, close and secure facility using proper opening and closing procedures.

Operate the security system.

Receive and answer inquiries by telephone and in person.

Perform light cleaning as required such as dusting shelves, cleaning tables, vacuuming, sweeping and mopping floors.

Set up and take down equipment for programs, special events and/or rentals.

Inspect equipment and building and report deficiencies to supervisor.

Assist with the preparation of administrative forms and documents.

Attend enrichment sessions including the annual orientation and training days.

Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Perform other duties as assigned which are directly related to the major responsibilities of the job.

QUALIFICATIONS

1. Previous experience related to duties listed above normally acquired through a combination of education and relevant work experience.
2. Demonstrated ability to communicate with clients by telephone and in person with tact and patience.
3. Competency in interacting with diverse clients in a helpful and knowledgeable manner.
4. Previous experience with cash handling and operating a POS system
5. Physical strength and ability to set up and taken down tents, tables, chairs and equipment.
6. Demonstrated ability to work independently as well as part of a team.
7. Prepared to work flexible hours including evenings and weekends at various locations

NOTE 1: As a condition of employment, the successful applicant(s) will be required to obtain a Criminal Reference Check (Vulnerable Sector Screening), at their own expense, prior to beginning work in this position.

NOTE 2: This position may be required to work nights and weekends, as well as staggered work hours to meet operational needs

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy.Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.