Position: Bilingual Field Claims Investigator / Claim Recovery Agent

Job Type: Independent Contractor

Location: Hybrid (75% remote, 25% fieldwork)

Compensation: $80 USD / $116 CAD flat rate per investigation ($100 USD / $145 CAD if over 60 miles / 97 km) plus commission based on successful recovery of claims (annual est. $55,000 USD / $80,000 CAD)

COMPANY OVERVIEW

Phoenix Loss Control (Phoenix orPLC) is a U.S.-basedbusiness servicesproviderin the cable, telecom, and utilities sector. PLCs core service is outside plant damage investigation, recovery, and prevention. We help our clients recover the costs of third-partydamageto their infrastructure, such asunderground fiber optic or gas lines. PLC currently employs over 120people, servicing some of the largest cableandtelecomsoperatorsacross the country(Comcast,Spectrum,AT&T, and Google, to name a few).Phoenix is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth.

POSITION SUMMARY

Outside Plant Damage (OPD) costs our clients over 30 million USD / 43 million CAD annually. Field investigation includes collecting, accessing, and reporting these damages. Each day and every investigationisdifferent. We need inquisitive, self-driven individualswhoare comfortable rolling up their sleeves and working in a constantly changing, dynamic environment. Claim recovery includes reviewing information on a damage, determining the liable party, invoicing the responsible party, and pursuing recovery of the repair costs. Bilingual in French and English required for internal/external business communications.

Field Investigation Duties

• Conduct on-site fieldinvestigations
• Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costingestimates
• Develop andmaintaincomprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility servicelines
• Remain prepared and willing to respond to damage calls withina timelymanner
• Complete damage investigations within7 daysand then work with and support our claims managers to complete the investigation and begin the recoveryprocess
• Respond to damages same day if received during business hours (if not, first response following day)
• Accurately record all time, mileage, and other associated specific items

Claim Recovery Duties

• Review and analyze claim information, identify liable party, and take action to move claims toward successful resolution
• Gather costing and prepare invoices for select clients
• Correspond with Liable Party/Insurance Carrier both verbally and in writing
• Negotiate settlements
• Resolve conflicts and escalate urgent issues

Required Skills and Capabilities

• Strong computer skills and knowledge of Microsoft Office
• Proven ability tooperateindependently and prioritize while adhering totimelines
• Adaptability, logical thinking and conscientiousness
• Exceptional attention to detail and strong written and verbal communicationskills
• Strong conflict resolution and negotiation skills
• Strong and objective analytical skills
• Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, andpossibledamagers
• Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases andportals
• Phone line dedicated to work contacts, and smartphone to gather photos, videos, and other information while conductinginvestigations
• Valid drivers license, current insurance, and reliable vehicle with ability to respond to damages at anytime
• Safety vest, work boots, and hard-hat
• Bilingual in French and English required

Preferred Qualifications and Skills

• Current orprevioustelecommunication, utility, or billing experience
• Knowledge of underground utilitylocatingprocedures and systems
• Investigation, inspection, or claims/fieldadjusting
• Criminal justice, legal, or military training work experience
• Remote location determined at discretion of manager

This is an independent contractor position. There are no benefits offered with this position.