Gillespie Munro Inc. - Export Customer Service Representative Vancouver, BC

Were looking for an experienced Export Customer Service Representative who excels in a fast-paced environment and is committed to providing excellent service. If you have a strong background in managing export processes, solving problems, and building customer relationships, we want to hear from you.

In this role, youll handle customer inquiries, coordinate shipments, and ensure goods flow smoothly across international borders. Your attention to detail and problem-solving skills will be key to maintaining customer satisfaction and improving efficiency.

About Us:

Founded in 1947, Gillespie Munro is a full-service, Canadian international freight forwarding firm specializing in innovative solutions to our clients, and agents' transportation needs. The company's international operations are divided into four principal areas of activity: international freight forwarding agency, marine chartering, international projects, and air freight. Gillship Navigation is a sister company to GMI who was founded in 1981 and specializes in international freight forwarding.

This is an in-office position. Monday Friday 8:30am-5pm (flexible after training)

Key Responsibilities:

• Manage Customer Inquiries: Respond promptly to customer queries regarding export shipments, product availability, pricing, and shipping timelines
• Coordinate Shipments: Oversee the export process from start to finish, including booking, documentation, and liaising with freight forwarders, carriers, and customs brokers.
• Ensure Smooth Export Flow: Monitor the flow of goods across international borders, ensuring compliance with all regulations and facilitating timely deliveries.
• Solve Complex Issues: Proactively address any issues related to shipping, customs, or documentation, providing effective solutions to prevent delays or disruptions.
• Maintain Customer Relationships: Build and nurture long-term relationships with clients, offering exceptional service and addressing any concerns or special requests.
• Track and Update Shipment Status: Keep customers informed of shipment status, delays, or changes, and provide accurate tracking information.
• Document and Report: Prepare accurate export documentation, including invoices, packing lists, and certificates of origin, ensuring compliance with international shipping standards.
• Drive Operational Efficiency: Work closely with internal teams to identify process improvements, reduce costs, and streamline operations to improve customer satisfaction and business outcomes.

Key Attributes:

• 2-3 years of experience in export documentation is required.
• Proven experience managing high-volume supply chain logistics.
• Ability to work efficiently under pressure to meet tight deadlines.
• Strong team player, with a willingness to support colleagues as needed.
• Skilled at multitasking and maintaining organization in a fast-paced environment.
• Proficient in data entry, with a high level of accuracy.
• Exceptional customer service skills, with the ability to resolve issues quickly and effectively.
• Excellent communication skills, including the ability to deliver presentations via Teams or Zoom.
• Flexibility to work an early shift (5/6 a.m. start), Monday through Friday.

Career Rewards:

• Competitive compensation package
• Yearly performance reviews
• Paid vacation and personal time off
• Flexible work schedule
• Prime and scenic office location
• Fully paid comprehensive benefits package, including dental and vision.
• Group RSP matching.