Groups Destination Specialist
Job Type: Full Time
Location: Toronto
Reporting to: Groups Manager
Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.
From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.
Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 700 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.
At Goway Travel, we're a group of dreamers and doers, inspired by our founder's incredible journey. He didn't just follow a career path, he followed his heart and in doing so, he built a company that helps others follow theirs.
If you're passionate about travel and innovation, we invite you to be a part of our exciting journey!

The Role:

Our Groups Destination Specialists channel their love of travel to advise and create customized travel experiences for all types of group travel. You will be joining a dedicated team of passionate travellers and sales experts. Here are some of the things you will do:

Key Responsibilities:

1. Utilize your exceptional sales skills to convert inquiries into confirmed bookings by implementing effective qualification, follow-up, and quote management techniques tailored for customized group travel.

2. Draw on your passion for travel and personal experiences to design and personalize unique itineraries for groups. These tailored journeys may include thrilling adventures in the Australian Outback, unforgettable golf outings in Victoria, immersive circumnavigation cruises of Iceland, culinary tours in Italy, or meaningful religious pilgrimages to Portugal.

3. Create engaging, interactive, and personalized itineraries that reflect the specific needs and preferences of each group.

4. Ensure all bookings are handled with careful attention to detail, managing administrative tasks and overseeing every element of the proposal and quoting process.

5. Communicate our group travel offerings and commitment to service through various platforms, including email, phone, video, and chat.

6. Present your customized itineraries to group organizers confidently, inspiring excitement and bookings.

7. Build strong, lasting relationships with your customers to encourage referrals and repeat business for customized group trips.

8. Represent Goway's values in all aspects of your work.

Required Skills and Qualifications:

• Proven experience in a sales-driven environment with a strong understanding of the travel industry. You anticipate customer needs and excel at closing sales.
• Proactive mindset and goal-oriented approach, equipped with the right tools and motivation to achieve sales targets in a fast-paced setting.
• Skilled in customizing travel solutions to meet individual needs, recognizing that building strong customer relationships is key.
• Highly organized with excellent time management skills, able to juggle multiple tasks, including handling inquiries, follow-ups, and processing documentation.
• Curious and eager to learn, always seeking to expand your knowledge of destinations and the industry.
• Technically savvy with GDS experience, preferably Amadeus, and a solid understanding of reservation systems for efficient workflow.
• A true team player, thriving in a collaborative environment where success is shared with like-minded, passionate professionals.
• Experience with MICE is beneficial.

The Goway Advantage:
We're more than just a company—we're a team that values inclusivity, diversity, and innovation. Here, we don't just work with ordinary vacationers, we connect globetrotters with some of the most exciting and unique destinations around the world.
We offer a competitive salary with added incentives, and we believe in taking care of our team with paid personal days, work-from-home days, and your birthday off. Plus, we provide RRSP employer matching and ongoing training to help you stay ahead in your industry. Our comprehensive health benefits package also ensures you're well-supported, and we offer opportunities for discounted worldwide travel!
You'll also have the chance to grow within the company, working with xdiverse teams in different locations and building a rewarding career with us.

How to Apply:
If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let's grow together. Click Apply Now today!
*All candidates will be afforded equal opportunity through the recruiting process. Please be advised only those candidates selected for interviews will be contacted.

Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.