Group Benefits Service Specialist

About Effortless Admin

At Effortless Admin, we're revolutionizing the benefits administration landscape in Canada through innovative software solutions. As the country's leading benefits administrator, we empower employers with elegant, user-friendly tools and exceptional customer service. We're in an exciting growth phase and seeking talented people with a heart for customer service.

Position Overview

Full-Time | Edmonton, AB | On-site

Your Impact

The Group Benefits Service Specialist will join Canadas top benefits administration technology and service provider. We are looking to add an enthusiastic customer-facing service team member to our fast-paced and dynamic environment working alongside our industry-leading development team. The ideal candidate will have a passion for serving our clients well, Canadian benefits administration experience and a desire to make a difference working alongside the rest of our client service team.

What You'll Do

• Supporting Plan Sponsors (Employers): Support plan sponsors in the effective administration and optimization of their employee benefits programs.
• Guiding Plan Members (Employees): Help plan members navigate our software, understand their benefits coverage, and make the most out of their plans.
• Becoming a Subject Matter Expert: Build your expertise in employee benefits data, developing deep knowledge of a wide range of plans and carriers.
• Collaborating with Development: Contribute to the evolution of our software by actively participating in user acceptance testing, identifying bugs, and providing feedback to refine our products.
• Independently Managing Tasks: Take ownership of daily tasks while ensuring high standards of accuracy and timeliness.
• Providing Exceptional Customer Service: Deliver outstanding support to clients through live chat, email, and phone, addressing their benefits questions and resolving issues with professionalism and care.
• Bilingual Support (Optional): If you're fluent in French, you'll have the opportunity to support our French-speaking clients in addition to English.
  

What You'll Bring

• Passion for Customer Service: A genuine desire to help others, providing clients with clear, helpful, and timely support.
• Team Player: A collaborative mindset and the ability to work seamlessly with a diverse team.
• Canadian Benefits Administration Experience: Previous experience working in Canadian employee benefits is an asset, but can be learned on the job.
• Adaptability: Quick to learn new technologies and software, with a willingness to embrace evolving tools and systems.
• Strong Communication Skills: Ability to communicate clearly and professionally, both in writing and verbally.
  

What's in it For You

• Work with Industry Leaders: Collaborate with some of the brightest minds in the employee benefits space to solve complex data challenges.
• Make an Impact: Help shape the future of employee benefits technology while supporting a diverse range of clients across Canada.
• Growth & Development: Join a dynamic and supportive team environment that encourages continuous learning and professional development.
• Flexible Culture: Experience a workplace that values personality, and flexibility, offering a healthy work-life balance.
• Ongoing Education & Growth: Access company-paid opportunities to enhance your skills through relevant industry certifications and programs.
• Competitive Compensation & Benefits: Enjoy a competitive salary, along with a comprehensive benefits package that prioritizes your well-being.
  

We welcome anyone eager to contribute to the best benefits administration solution in the industry. If this position interests you and you have prior experience in the benefits industry, please submit your resume and cover letter.