About the Company

First Line Software works with some of the world's top businesses and organizations in industries like healthcare, data engineering, warehouse automation, retail digitalization, mobile app development, and e-commerce. Our projects are as varied as our people, and our people are as talented as they come. We prefer working as a transparent and supportive team, who shares our knowledge as well as our success.

Let's see what we can create together.!

Responsibilities:

Under the direction of the assistant Director, Automation Tools and Compute Services

• Interact with internal stakeholders and subject matter experts to identify goals, best practices, and other active methods for gathering and analyzing their data to identify process performance areas

• Identify and establish the scope and parameters of requirements analysis to define impact, outcome criteria, and metrics

• Prepare storytelling narratives in activities such as developing a business case, building requirements, writing user stories and use cases.

• Assist with the implementation of revised company processes and workflows.

• Assist in the design and/or update of workflow and process strategies to improve business performance and monitor the efficacy of the new and updated workflows

• Assist with creating and presenting process reports for client approval, while overseeing the implementation of revised Bank processes and workflows

• Assist with the development of test plans and scripts

• Other related activities and deliverables, as required

Required Skills

• University degree or college diploma in business administration or a related field

• Demonstrated analytical experience with Microsofts suite of tools including o Visio, Excel, PowerPoint and Word

• Proficient in the use of Atlassian Jira

• Proficient in the use of ServiceNow ITSM modules and reporting

• Agile and innovative individual, who can thrive in an environment of change and ambiguity

• Demonstrated client-facing expertise and proven analytical background

• Demonstrated ability to work autonomously, self-prioritizing, switching between multiple tasks as required, to deliver high-priority items quickly

• Demonstrated ability to communicate at all levels of an organization, along with the ability to write user guides, manuals, and technical knowledge articles

Additional Skills:

• Demonstrated ability to organize effectively

• International Institute of Business Analysis (IIBA), Certified Business Analysis Professional (CBAP) designation

• Demonstrated experience with Value Stream mapping

• Demonstrated knowledge of Design Thinking process

The FLS difference

• Our modern stack projects are the right mix of exciting and challenging

• Gain access to our diverse range of training programs, courses, and certifications

• Choose your work style - remote, on-site or hybrid in one of our stunning offices. We offer the freedom of flexible working hours

• Enhance your language skills with our corporate English classes

• Work from anywhere and explore the world with our Workation program