About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

Dialpad is looking for a highly analytical and results-oriented Sr. Marketing Data Analyst to join our growing Marketing team. In this role, you will play a crucial part in driving data-driven decision-making by analyzing marketing performance, identifying trends, and providing actionable insights to optimize campaigns and strategies. The ideal candidate possesses a strong understanding of marketing principles, advanced analytical skills, and the ability to communicate complex data findings clearly and concisely to various stakeholders.

As the Sr. Marketing Data Analyst, you will:

• Partner with the Marketing team to define key performance metrics and develop reports to track marketing effectiveness
• Create and maintain marketing reports and dashboards, primarily in Tableau, to track KPIs and visualize data trends
• Communicate complex data findings through clear and compelling visualizations
• Conduct in-depth analyses of marketing campaign performance across various channels, identify trends, and uncover opportunities for improvement
• Proactively provide regular performance updates and recommendations for optimization
• Partner with the Data team to maintain and improve the quality and reliability of marketing data
• Promote self-serve analytics exploration (where possible) by developing a comprehensive suite of fully automated and reliable dashboards

• 5+ years of marketing analytics experience, preferably in a B2B SaaS environment
• A deep understanding of marketing funnel metrics and their impact on revenue
• Investigative mindset and strong problem-solving skills with an ability to translate business questions into data solutions
• Excellent communication skills allowing you to communicate complex data in a clear, concise, and understandable manner to non-technical audiences
• Highly collaborative with the ability to work cross-functionally in a fast-paced environment across multiple teams
• A growth mindset and eagerness to learn and adapt to new technologies and challenges
• Strong understanding of marketing channels
• Familiarity with marketing attribution models and the benefits and limitations of each
• Expertise creating visually compelling dashboards in Tableau or similar BI platforms
• Advanced proficiency in SQL
• Experience with the following tools:
  • BigQuery or similar cloud-based data warehouses
  • Salesforce or similar CRM tools
  • Marketo or similar marketing automation platforms
  • Digital advertising platforms, such as Google Ads, LinkedIn, Facebook, etc.
  • Amplitude or similar web analytics tools
  • Familiarity with Segment or similar customer data platforms (CDPs)

Benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn't hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Culture
We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it's our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.