Ignite a meaningful career at Westerner Park where boundless opportunities, growth, and fulfillment await YOU. Westerner park is currently seeking an Assistant Manager, Food & Beverage Services to join our team. As an Assistant Manager, Food you'll be doing the following:
Operational Management:*Please note - This is a maternity leave coverage position on a 12-month term*

• Assist in managing and overseeing daily operations of the Food and Beverage department.
• Ensure compliance with health, safety, and sanitation regulations.
• Assist in planning and executing special events and functions.
• Coordinate with clients to meet their event requirements and ensure satisfaction.
• Assess and initiate equipment repairs and deficiencies and follow up on remedies.
• Take a lead role in the operations and planning of events, ensuring communication with necessary coordinators and departments.
• Manage the POS system, including validating accuracy of pricing and menu descriptions, and ensuring authorization for specific function keys.

Staff Management:

• Supervise and train staff, promoting teamwork and a positive work environment.
• Schedule shifts and manage staff performance including, where required, disciplinary matters.
• Address staff issues and provide constructive feedback for improvement.
• Provide and maintain training requirements, delivering applicable training to ensure standards are maintained and expectations are consistent.
• Oversee hiring, job assignments, evaluations, and the daily check-in/check-out process.
• Reconcile payroll discrepancies for shifts missed or punch errors.
• Provide aid to all concession, bar, warehouse, and kitchen staff as needed.

Customer Service:

• Ensure a high standard of customer service is maintained at all times.
• Handle customer complaints and resolve issues promptly and effectively.
• Gather customer feedback to improve service quality.
• Support vendor relationships within the food and beverage service business unit.
• Deliver prompt and efficient resolution and recovery of customer inquiries and complaints to improve overall customer satisfaction.

Quality Control:

• Ensure food and beverage quality meets company standards.
• Conduct regular inspections to maintain hygiene and presentation standards.
• Check food and beverage orders to verify they are prepared and served within organizational standards.

Compliance:

• Communicate and ensure compliance with all organizational standards and procedures.
• Participate in the development and modification of new and existing policies.
• Ensure the business unit is operationally compliant with legislative and regulatory requirements, including health, labor, safety, and AGLC guidelines.
• Ensure staff members follow organizational and business unit standards and food safe protocols.
• Ensure staff uniforms follow organizational guidelines.
• Promote and maintain a positive and professional image with all clients, personnel, and volunteers.
• Assist in ensuring that all staff members follow health code and sanitation practices.

Administration and Inventory Control:

• Ensure proper product handling through stock control and monitoring.
• Assist with inventory control system and recipe builds, manual sales entries, write-off controls, and event day operations counting.
• Train staff on inventory control systems and ensure understanding of Clover and Yellow Dog operations.
• Liaise with the cash office and finance department to ensure operational effectiveness.

Leadership and Coaching:

• Enable team members to grow and succeed through feedback, instruction, and encouragement.
• Clearly communicate expectations to staff and hold them accountable.
• Differentiate between high and low performance, addressing performance issues promptly.
• Maintain a dress code according to the policy manual.
• Manage team morale by setting and demonstrating a strong business ethic for dealing with employees, suppliers, and guests.

Embark on a dynamic and rewarding career with Westerner Park, where joining our team means unlocking a host of benefits:

• Competitive compensation packages
• Comprehensive benefit packages encompassing life, health, dental, and disability insurance. Extended benefits also include an RRSP matching program.
• Recharge your batteries with ample paid time off and annual vacation, ensuring you have the time to explore and recharge.
• Contribute to a non-profit agricultural society and exposition association, making a positive impact on the community
• Immerse yourself in a vibrant culture that makes work enjoyable, allowing you to witness the excitement of Westerner Park events
• Elevate your skills with tailored professional development initiatives and internal growth pathways.
• Enjoy fantastic perks, including exclusive staff discounts and participation in the Perkopolis Discount Program
• Experience firsthand our commitment to a flexible and understanding workplace, where work-life balance isn't just a buzzword – it's a way of life

Here is what you bring:

• Post secondary education in business, hospitality, or a related field
• Minimum of 3 years of previous work experience in food & beverage services
• Minimum of 2 years of leadership or supervisory experience required, preferably in food & beverage services
• Experience in non profit and event's industries an asset
• Experience working in the Microsoft 365 suite of programs (Word, Excel, Outlook, etc)
• Experience working with various front and back of house software including inventory management software, POS systems, and staff time sheet and scheduling programs
• Valid Driver's License and driving history in compliance with Westerner Park Insurance and Policy requirement
• All applicants should be aware that the successful candidate will be subject to a criminal background check as part of our commitment to a safe and secure facility.

Explore working at Westerner Park, where our culture, hospitality, and atmosphere cater to everyone. Join us in creating memorable moments.
Realize your potential and apply now to start your extraordinary story with us.

Thank you for your interest in Westerner Park. We look forward to reviewing your application. 

Westerner Park welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodation is available upon request in relation to the materials or processes to be used. 

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