Medical Office Assistant (MOA)

Reporting relationship

This position reports to Dr Ahmer, Orthopedic Surgeon

Objectives

To provide a warm and friendly experience for all our patients and provide exceptional patient care in a caring and supportive environment. To treat all patients with respect, dignity and care.

To work collaboratively with the physician in support of excellent patient care.

To support the physician with patient data management, appointment booking and calendar management, office organization, and performing a variety of clerical, administrative and clinical tasks as outlined below.

Hours of work

This position is full time, 32 hours per week from Monday to Thursday with the potential of more hours once the doctors clinic hours increase.

Primary duties and responsibilities

The MOA performs a wide range of duties, including some or all the following:

• Answering incoming calls and processing patient inquiries accordingly, within scope of practice (book appointments, direct to appropriate staff members, when necessary, etc.), triage or action based on the nature of the call; outgoing calls to patients and completing patient follow up when appropriate.
• Greeting and acknowledging patients as they come in for their appointment, and check in patients for their appointments using the EMR to ensure good patient flow.
• Update patient demographics (name, address, contact info, family physician, PHN validation, etc.)
• Administrative/other duties that include but not limited to scanning, electronic filing, processing incoming and outgoing faxes, linking documents, answering email/EMR messages, maintaining EMR records.
• Processing referrals and follow up verifying receipt of referral.
• Triage and/or completion of assigned tasks within the EMR.
• Maintain, protect, and comply with privacy and confidentiality for all patients, staff and physicians according to Patient Information to Privacy Act.
• Other duties as assigned within scope of practice.

Note: This list is not intended to be understood as a final list of all duties, responsibilities and skills required. Duties and responsibilities may vary or change depending upon physician needs.

Qualifications

Education

Completion of Secondary School is required.

Knowledge, skills, and abilities

- Ability to be flexible, adaptable and to thrive in the fast-paced, dynamic clinic environment

- Attention to detail and the ability to complete tasks accurately and efficiently

- Self-motivation with strong work ethic and critical thinking/problem solving skills

- Excellent organizational and time management skills

- Collaborative in a diverse environment to support physician and patients

- Demonstrates a positive, friendly, professional attitude and demeanor

- Exemplary communication skills (written & oral)

- Knowledge of medical terminology

- Strong computer typing skills (minimum 40 wpm)

- Knowledge and experience with medical records management using an EMR

- Understanding the importance of appropriate and accurate documentation

- Strong conflict management skills, empathy, and trustworthiness

- Knowledge of Health Information Privacy Regulations

- Commitment to ongoing professional development

Other Requirements

Transcription experience would be helpful.

Must have a valid BC driver's license and access to a reliable vehicle.

Criminal Record check carried out within the last 6 months.

First Aid training is a plus but not a requirement.

Behavioural competencies

The MOA should demonstrate competency in these areas:

Attention to Detail: Being careful about detail and thorough in completing work tasks.

Cooperation: Being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Dependability: Being reliable, responsible, dependable, and fulfilling obligations.

Concern for Others: Being sensitive to others' needs and feelings and being understanding and helpful on the job.

Confidentiality: Adheres to a strict confidentiality policy

Compensation

The Medical Office Assistants wage range is $20.00 - $28.00 based on experience.

*Please note the CIRD are not the employers and are helping a local specialist to hire. This position will in no way be associated with Divisions of Family Practice, thank you.