Department:

Service

Position Type:

Full-Time

Location:

Balzac

Pay:

$28-30/ hour depending on Experience

Shift:

Monday – Friday rotating Saturdays

Proudly headquartered in Calgary, GreatWest Kenworth has been a cornerstone in Alberta's heavy-duty trucking sector for over 50 years. With seven branches strategically positioned across the province, including Calgary, Balzac, Red Deer, Lethbridge, Redcliff, Fox Creek (Parts only) and Clairmont, we are committed to upholding our role as the premier Heavy Duty Truck dealership.

We provide an excellent work environment, competitive salary, stability, and career progression avenues to skilled and dedicated professionals. Are you excited about our products and becoming part of a winning team? We invite hardworking individuals with skills and experience to contribute to our dynamic Alberta team.

Service Writer

The Service Writer will work in a fast-paced environment where you will be the first point of contact for all customers on the phone or in person. Reporting to the Service Manager, this role offers challenges as you'll have a chance to work with the latest technology, giving you an opportunity to showcase your skills and experience. If you are an independent problem-solver with a passion for the industry, we want you to be a valuable member of the GreatWest Kenworth team.

Your day to day will include:

• Working closely with Service Manager and Shop Foreman for smooth day to day operation of the scheduling and flow of the shop

• Handle customer service complaints, issues, requests, and questions

• Keeping pertinent notes regarding truck problems and their information to pass on to the Shop Foreman

• Open new work orders

• Ensure that there are no open work orders- monitor, track and maintain the open R/O report

• Book appointments and load shop correctly as discussed with shop foreman.

• Keep customers updated as needed regarding repairs going on in the shop.

• Upsell additional work if required

• Research estimates as requested.

• Filing, processing paperwork and closing orders (general department paper flow)

• Coordinating Warranty R/O report

• Communicate with teams (service writer, service administrator, lead hand, foreman, service manager, service director) when managing their job duties and solving problems.

Key Skills and Experience Requirements:

• Excellent customer service skills

• High School Diploma

• Proficient computer skills a must, Experience with Microsoft Office

• Previous Service Administrator, Writer, or Consultant experience an asset

• Some knowledge in the heavy truck industry an asset

• Mechanical background an asset

• DSI and Decisiv experience an asset

Other Related Skills:

• Be able to speak, read, write, and comprehend to ensure effective communication with employees and customers.

• General computer and software diagnostics skills.

• The ability to withstand work-related deadlines and pressures.

• Must be able to sit, kneel, lift, walk, and carry for extended periods.

• Must be able to travel to the US for additional technical training

At GreatWest Kenworth, our employers are committed to setting you up for success and here's how:

• Education - Offering additional training to further your skill set from outside vendors like Kenworth, Cummins, Eaton and more.

• Property Protection - Being competitive with employee benefits like Toolbox Insurance to ensure your property is safe when it's in our dealership

• Safety – Being the foundation for your role, we at GreatWest Kenworth are committed to physical safety in our work sites and safety in belonging to a team

• Total Rewards – We offer industry competitive pay with both short term and long-term incentives to reward your hard work. Our Employees have fully paid medical, dental and life insurance benefits available to them and their families, as well as other programs to support your lifestyle in and out of work.

For a full list of the benefits we offer, please visit our website here.

GreatWest Kenworth is an equal opportunity employer who values diversity in our workforce. We work to ensure that our policies and practices protect individuals and groups under applicable human rights legislation. We will respond to accessibility accommodations by applicants upon request.

**Recruitment Fraud**

Please note that some candidates have experienced recruitment fraud where an individual that claims to be affiliated with GreatWest Kenworth makes a false offer of employment and requests personal information or payment from the candidate. We only correspond with candidates through email addresses ending with @GreatWestKenworth.com. GreatWest Kenworth does not require applicants to provide copies of personal documents such as passports, birth certificates or banking information as part of the application process.

Please email [email protected] if you believe you have experienced recruitment fraud.