Company Description

We believe in the power of work. Since 1994, we've been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

About the role

Location: 101 310 Hudson Ave N E, Salmon Arm BC V1E 1N7

The Specialized Employment Consultant assists Clients from specialized inclusion groups (Multi-Barriered, Persons with a Disability, and Francophone Clients) to find and maintain employment. This role ensures successful outcomes for the Client while ensuring all contract deliverables are achieved. While this role is responsible for their case load, all Service Team members will provide support, creating a team around the individual. Case Management is a collaborative process between the WorkBC Contractor and a Client. The WorkBC Contractor will work with the Client and provide ongoing support to the Client as they progress to achieve goals and objectives in the Client's Action Plan. The process of Case Management involves developing a positive relationship with the Client, encouraging, motivating, and supporting the Client to achieve sustainable employment, and increase independence and self-sufficiency as appropriate for each Client. Key factors in Case Management include helping Clients build confidence, become self-motivated and recognize and build their skills, strengths, and abilities.

What you'll do

• Conduct a Client Needs Assessment with eligible Clients, as the first step in Action Plan development and Case Management in order to understand and document the Client's employment-related strengths, needs, abilities, skills and other relevant employment-related factors to determine the Client's level of employment readiness and employment service needs
• Develop and revise action plans, in accordance with Ministry Policy, for every Client accepted for Case Management, collaborating with the Client and reaching agreement on the objectives, Services, activities and tasks recorded in the Action Plan
• Support Clients with awareness and navigation support, including accessing community resources specified in their Action Plans, including facilitating and following up on referrals as appropriate.
• Perform Client monitoring while participating in specialized services (includes liaison with specialized members of the service delivery team) in order to verify client engagement, ensure documentation requirements are being completed, and to perform general oversight activities)
• Upon a Client being ready to commence a job search, work with the Client to create an individualized job search plan
• Where required, coordinate the completion of a Disability Related Employment Needs Assessment (DRENA) or other specialized assessments to understand Client's unique strengths, needs, capabilities and employment-related considerations to help identify a realistic Employment Goal or Community Attachment goal
• Develop an Action Plan (and revise as required) for each assigned Client, reflecting each Client's strengths, employment considerations and employment service needs
• Overall responsibility for the management of assigned Client case files in the primary information system used within the program (ICM), this includes, documenting Client processes, eligibility determination, and tracking and recording Client progress and results.
• Attend presentations at local Job Fairs and other employer related networking opportunities
• Attend business and community events including Chamber of Commerce functions and other community or employer-based trade shows; join local Business Associations and committees as appropriate
• Participate in the hosting of community and employer events

Qualifications

What you bring

• Demonstrated experience in conducting and interpreting Client Needs Assessments; coaching and mentoring Clients; working with individuals from a variety of Inclusion Groups with complex barriers and a broad range of cultural backgrounds; and building partnerships with employers, community agencies, and other stakeholders
• If supporting Persons with a Disability: Demonstrated experience with providing Persons with a Disability with support and to function productively in employment. Also experience with conducting disability-related needs assessments, and interpreting specialized assessments or clinical assessments, working with individuals with complex barriers to employment and a broad range of cultural backgrounds, and identifying Assistive Technology solutions for Persons with a Disability
• Demonstrated experience promoting services to engage new clients and to ensure strong client engagement in services
• Ability to work successfully providing Client service within a complex environment with many rules
• Experience working within a performance based/fee for service program model
• Successful track record helping Clients to overcome barriers to employment
• Experience in the development and support of appropriate employment-specific training opportunities for program clients
• Ability to provide services effectively to Clients in a one on one and group format as well as by outreach and remote access methods
• Knowledge of the local labour market, community resources, government programs, job search techniques, career development and issues relating to unemployment
• Strong digital literacy skills including Microsoft Office Suite
• Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check
• Ability to work outside require business hours, including in shifts, evenings, and Saturdays

Preferred:

• Comfort and proficiency using Social Media
• Experience with Ministry and other online tools such as ICM, online employment services

For complete job requirements, see the full Job Description here

Additional Information

What we offer

• Competitive salary of $54,300 per year (based on full-time hours)
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 1.5% base earnings
• Coverage for your credential or designation fee
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada's diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.